Ruan Schoombee
ShoreX Lead
Labadee,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Shore Excursions Lead
RCCL
01.2022 - Current
- Responded effectively to unforeseen challenges or changes in itinerary, ensuring minimal impact on guest enjoyment of excursions.
- Developed an effective system for managing refunds and cancellations, minimizing financial loss due to last-minute changes.
- Ensured safety and security of guests during excursions by implementing robust risk management procedures.
- Established a positive work culture within the shore excursions department, promoting collaboration and teamwork in pursuit of exceptional guest experiences.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Applied various teaching aids to minimize learning gaps, instruct, and motivate students.
- Optimized learning plans based on student performance and feedback.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
Aquatics tour guide
Royal Caribbean Cruise Liner ''RCL''
04.2018 - 01.2022
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Responded to emergency situations in a timely, efficient manner.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
High School - Basic education
01.2011 - 05.2015
Skills
Cross-cultural understanding
Lifeguard operations
Effective problem-solver
Guest Relations
Group Oversight
CPR Certified
Company Branding
Local history
Crisis Management
First Aid
Emergency Response
Safety oversight
Team Collaboration
Languages
English
Afrikaans
Certification
Stop the Bleed instructor
Timeline
Shore Excursions Lead
RCCL
01.2022 - Current
Aquatics tour guide
Royal Caribbean Cruise Liner ''RCL''
04.2018 - 01.2022
High School - Basic education
01.2011 - 05.2015
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