Ruba Jadallah
Euless,TX
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
12
12
years of professional experience
Work History
Account Manager
Ramis Kar Center and auto repair
Irving , Texas
09.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored competitor activities in order to stay ahead of the competition.
- Resolved customer complaints in a timely manner.
- Developed pricing models for various products and services based on market conditions.
- Prepared monthly financial statements for each account.
- Negotiated contracts with clients to maximize profitability.
- Developed strategies to increase revenue from existing accounts.
- Utilized problem-solving skills when dealing with difficult customers.
- Provided technical support to customers when needed.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed successful customer relationships to boost sales opportunities.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Reset store displays for special events and seasonal merchandise changes.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Addressed customer questions and concerns regarding products and services.
Store Manager
711 Gas Station
Flower Mound, Texas
08.2016 - 08.2022
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Delegated work to staff, setting priorities and goals.
Clerk
711 Gas Station
Grapevine, Texas
01.2013 - 07.2016
- Scanned documents into digital formats ensuring accuracy of content.
- Maintained inventory levels of office supplies and equipment as needed.
- Processed customer payments accurately and efficiently.
- Processed customer orders promptly and accurately.
- Answered customer inquiries via phone and email.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Nursing
University of Jordan
Jordan 06-2011
Skills
- Customer training
- Market forecasting
- Advertising
- Campaign execution
Timeline
Account Manager
Ramis Kar Center and auto repair
09.2022 - Current
Store Manager
711 Gas Station
08.2016 - 08.2022
Clerk
711 Gas Station
01.2013 - 07.2016
Bachelor of Science - Nursing
University of Jordan