Rubaiya Shabnam
Queens,New York
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Duane Reade By Walgreens, excelling in prescription accuracy and customer service. Proven problem-solver skilled in insurance confirmation and medication dispensing. Committed to maintaining compliance and optimizing workflows, ensuring efficient pharmacy operations while enhancing patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Odyssey House
11.2021 - Current
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Duane Reade By Walgreens
09.2016 - 06.2021
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Associate of Science - Occupational Study On Pharmacy Technology
ASA College
Manhattan, NY05-2016
Skills
- Problem-solving skills
- Insurance confirmation
- Pharmacy and customer records management
- Manual and automated medication dispensing
- Advanced math skills
- Updating medication histories
- FDA compliance
- Time management
- Data entry
- Stocking medications
- Drug utilization review
- Filling prescriptions
- Record keeping
- Medication dispensing
- Proper labeling
- Billing and coding
- Pharmaceutical calculations
- Staff development
- Workflow optimization
- Customer service
- Multitasking and organization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Odyssey House
11.2021 - Current
Certified Pharmacy Technician
Duane Reade By Walgreens
09.2016 - 06.2021
Associate of Science - Occupational Study On Pharmacy Technology
ASA College