Summary
Overview
Work History
Education
Skills
Timeline
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Ruben Aguirre

Wilmington,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Lead Design Consultant

The Home Depot Inc
03.2020 - 04.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed comprehensive project plans, effectively managing resources and timelines for successful completion of deliverables.
  • Built strong networks within the industry through active participation in conferences and networking events, contributing to increased visibility for the company''s services.
  • Mentored junior designers, providing guidance and support for professional growth and skill development.
  • Created sketches and technical drawings to present design concepts to clients.

Store Manager

Dunn Edwards Paints
11.2010 - 03.2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Assisted in recruiting, hiring and training of team members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Department Manager

Best Buy Inc
07.2005 - 10.2010
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Implemented systems and procedures to increase sales.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Operations Manager/Merchandise Manager

The Home Depot Inc
07.1998 - 07.2005
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.

Education

High School Diploma -

Banning High School
Wilmington, CA

Skills

  • Staff Management
  • Business Development
  • Budget Management
  • Employee Development
  • Human Resources Management
  • Brand Management
  • Schedule Management
  • Customer Service
  • Project Planning
  • Cost Control
  • Team Building
  • Performance Reviewing
  • Customer Relationship Management
  • Managing Operations and Efficiency
  • Hiring and Training
  • Sales and Marketing
  • Problem Resolution
  • Team Leadership

Timeline

Lead Design Consultant

The Home Depot Inc
03.2020 - 04.2024

Store Manager

Dunn Edwards Paints
11.2010 - 03.2020

Department Manager

Best Buy Inc
07.2005 - 10.2010

Operations Manager/Merchandise Manager

The Home Depot Inc
07.1998 - 07.2005

High School Diploma -

Banning High School

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