Ruben Alvarado
South San Francisco,California
Summary
Accomplished Manager at Wendys Restaurant, adept in strategic planning and staff training, significantly enhancing customer satisfaction and operational efficiency. Expert in conflict resolution and team leadership, demonstrated through successful cross-training initiatives and cost control, leading to increased profits. Maintained exemplary standards of cleanliness and professionalism at Yga Building Maintenance, showcasing strong customer service and organizational skills.
Overview
23
23
years of professional experience
Work History
Manager
Wendys Restaurant
05.2001 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Janitor
Yga Building Maintenance
04.2020 - 01.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
Education
Certificate - Contador
Cbetis #6
Mexico, NY06.1995
Skills
- Customer service
- Team leadership
- Staff training and development
- Task delegation
- Documentation and reporting
- Strategic planning
- Shift scheduling
- Conflict resolution
- Schedule preparation
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Janitor
Yga Building Maintenance
04.2020 - 01.2023
Manager
Wendys Restaurant
05.2001 - 01.2024
Certificate - Contador
Cbetis #6
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