Ruben Arias
Norcross,Georgia
Summary
Outgoing and amicable yet productive and efficient. Over five years of customer service and a year and a half of inbound/outbound call handling has granted the experience to work well with a team in order to find the quickest, most effective solution to any problem. Committed to making sure all given tasks are handled with care in the most productive way possible.
Overview
11
11
years of professional experience
Work History
Records and Demands Department Manager
Virguez Law, LLC
Duluth, Georgia
07.2022 - Current
- Trained staff on legal procedures and client communication techniques.
- Implemented office policies to enhance organizational efficiency and productivity.
- Structured medical records and billing statements into a comprehensive treatment plan for insurance adjuster evaluation.
- Drafted legal demands for personal injury cases and submitted them to liable insurance companies in accordance with Georgia statute.
- Engaged in biweekly management meetings to analyze the company trajectory and devise successful growth initiatives.
Call Center Representative
Woolfson Eye Institute
Lawrenceville, Georgia
02.2021 - 07.2022
- Learned to handle an influx of incoming calls from patients at more than 10 different locations in more than three different states
- Acquired knowledge regarding topics such as call center etiquette, insurance verification, and ophthalmology
- Used critical thinking to resolve issues for unhappy patients to ensure continued business
- Became proficient with basic Excel spreadsheets and scheduling software.
Lead Sales Associate
ALDI
Lilburn, Georgia
01.2017 - 02.2021
- Learned to quickly adapt to difficult situations in order to reach best possible solution for customer
- Strived to remain professional even when met with more aggressive customers
- Delegated numerous tasks to other employees in order to reach and surpass daily goals set forth
- Adopted an emphasis on speed, efficiency, and customer satisfaction.
Sales Associate
Kid to Kid
Duluth, GA
06.2015 - 07.2016
- Familiarized myself with product in order to best assist customers with their shopping experience.
- Maintained an amicable attitude towards customers, regardless of the situation.
- Quickly became knowledgeable with the register.
- Oversaw business day openings and closings, ensuring operational efficiency.
Maintained store cleanliness through routine cleaning activities. Completed register counting and secured cash in safes.
Implemented safe lockup procedures to protect store assets.
Product Packager
Color Image Inc
Norcross, Georgia
07.2014 - 01.2015
- Folded boxes, packaged product, readied pallets and managed orders.
- Inspected outgoing shipments to maintain quality assurance standards.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Assembled cartons, crates and containers to prepare for shipping.
- Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
Education
High School Diploma -
Duluth High School
Duluth, GA05.2013
Skills
- Data Entry and Maintenance
- Inbound Phone Call Management
- Multitasking and Prioritization
- Communicating With Clients
- Efficient and Detail-Oriented
- Training Experience
- Interpersonal Skills
- Customer Service
- Call Documentation Skills
- Upbeat and Positive Personality
- Professional Telephone Voice
- Calm and Professional Under Pressure
Timeline
Records and Demands Department Manager
Virguez Law, LLC
07.2022 - Current
Call Center Representative
Woolfson Eye Institute
02.2021 - 07.2022
Lead Sales Associate
ALDI
01.2017 - 02.2021
Sales Associate
Kid to Kid
06.2015 - 07.2016
Product Packager
Color Image Inc
07.2014 - 01.2015
High School Diploma -
Duluth High School
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