Jennifer Garcia
Watauga,TX
Summary
Seeking a position as a Customer Support Representative within a general business. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Records Department
FlightSafety International DFW North
06.2012 - 09.2024
- Answering multiple lines Supported clients/customers/teammates thru emails on a timely manner. Answering request for Diplomas and Records of Training. Course Completing Reservations- making sure everything matches Training Authorizations, DayOne Docs review, Exams graded correctly, looking up Required Management System, Issuing Procards, making sure objectives are correct, Logbook stickers, Checklist are complete
- EASA/NAA Focal Course Completing Part 135 records, Part 91, EASA, National Authority, Train only. Scanning documents to Electronic Record Keeping. Answering Records request in a timely manner Taking customer phone calls Mailing Records to customers local or International Laminating Procards Making Record blue folders Purging Records Filing records or any paperwork Uploading Dayone Documents in DocCheck Uploading end of course documents in DocCheck Checking in pilots on day one of school by taking photo copies of required documents to train handling passports and licenses. Emboss and notarize documents. Organize walk with Records.
Customer Support Representative
FlightSafety International Bell Center
01.2012 - 06.2012
- Scheduled Clients for Recurrent Training, Initial Training, or any required courses
- Mailed Records of Training to customers Received and Welcomed Center guests Answered phones Answered customer inquiries in a timely manner Performed clerical duties
Child Care Center
St. John Apostle Church
08.2010 - 12.2011
- Provided good care and a safe environment for 2-3-year-old children Made sure activities, crafts, and learning centers were planned out for the month Prepared snacks Decorated Bulletin Board according to the season
Front Office Assistant per Diem
Bosley Medical Dallas
05.2010 - 08.2010
- Supported patients with appointments for consultations and procedures Answered multi-phone lines Checked in and out patients from surgery and consultations Collected payments and posted payments Filed charts and pulled charts for senior counselors Created new patient charts and packets Inserted personal information in computer system Prepared charge slips for patients Prepared deposit slips for bank deposit Closed out company batches and secured credit card machine Faxed documents and stamped mail Made sure lobby was clean and in presentable condition
Apparel Dept.
Academy Sports and Outdoors
04.2010 - 08.2010
- Helped customers Organized sections- women's casual, women's sports, men's casual, men's sports, and boys & girls dept
- Fitting room Folded baskets of shirts, jeans, etc
- And put out on display as well as accessories
- Freight Mark downs
Receptionist
Mass Mutual Financial Group
01.2010 - 04.2010
- Answered multi-phone lines Distributed mail to correct locations and agents Faxed and copied documents Ordered marketing materials and forms Assisted New Business Coordinator Reports and requirements ordered and received from Home Office
Front Office Assistant
Bosley Medical Houston
01.2002 - 05.2009
- Supported patients with appointments for consultations and procedures Answered multi-phone lines Checked in and out patients from surgery and consultations Collected payments and posted payments Filed charts and pulled charts for senior counselors Created new patient charts and packets Inserted personal information in computer system Prepared charge slips for patients Prepared deposit slips for bank deposit Closed out company batches and secured credit card machine Faxed documents and stamped mail Ordered supplies Made sure lobby was clean and in presentable condition
Front Desk Receptionist
Dr. Christopherson OB/GYN
09.1999 - 06.2001
- Prepared receipts for patients who were checking out Scheduled follow up appointments Called and scheduled any necessary exams Helped office manager with some claim follow ups on slow days Prepared lab slips Filed loose papers Filed and pulled charts
Chart room assistant/Verification of Insurance
Memorial Clinical Associates
06.1995 - 09.1999
- Assisted in pulling charts for following weeks Prepared charts Looked for missing charts for over 13 doctors Filed loose paper work Switched to department of insurance verification- calling multiple insurance companies to verify benefits for patients.
Education
Skills
- Meeting Etiquette
- Technical knowledge
- Data entry expertise
- Language Fluency
- Excellent Listening
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Relationship Building
- Team building
- Data Entry
- Document Verification
- Professionalism
- Document Review
- Document Preparation
- Continuous Improvement
- Records Management
- Data Verification
Additional Information
Health Education to minors, first-aid, rescue breathing, fire hazards, CPR certified
References
- Thom Granier, (214) 695-4757
- Sherilyn Sellers, (817) 308-9044
Languages
Spanish
Native or Bilingual
Timeline
Records Department
FlightSafety International DFW North
06.2012 - 09.2024
Customer Support Representative
FlightSafety International Bell Center
01.2012 - 06.2012
Child Care Center
St. John Apostle Church
08.2010 - 12.2011
Front Office Assistant per Diem
Bosley Medical Dallas
05.2010 - 08.2010
Apparel Dept.
Academy Sports and Outdoors
04.2010 - 08.2010
Receptionist
Mass Mutual Financial Group
01.2010 - 04.2010
Front Office Assistant
Bosley Medical Houston
01.2002 - 05.2009
Front Desk Receptionist
Dr. Christopherson OB/GYN
09.1999 - 06.2001
Chart room assistant/Verification of Insurance
Memorial Clinical Associates
06.1995 - 09.1999