Ruben Cabrera
Immigration Services Officer
Euless,TX
Summary
Watchful Immigration Officer with years of hands-on experience interviewing applicants and reviewing documents to assess applicant's potential citizenship. In-depth knowledge of intelligence gathering and investigative procedures. Respectful and diligent professional skillful in collecting and disseminating immigration information and conducting positive community relations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Immigration Services Officer
Citizenship And Immigration Services
1 2023 - Current
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
- Mentored new officers, sharing expertise and knowledge to develop their skills in immigration services.
- Collaborated with team members to share best practices, ensuring high level of service for all clients.
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Maintained detailed records of all cases, ensuring accurate documentation for future reference and compliance with regulations.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Collected and arranged client documents and data for application submission.
- Conducted thorough background checks to maintain security and prevent fraud in the immigration system.
- Participated in interagency meetings to discuss emerging trends in immigration enforcement activities, ensuring alignment between departments'' goals and objectives.
- Managed complex cases involving humanitarian considerations or legal complications, collaborating with attorneys as necessary.
- Advised management on procedural updates based on evolving immigration policies, leading to more efficient operations.
- Served as liaison between applicants and other government agencies when required for expedited processing or additional information gathering.
- Provided ongoing support to clients throughout immigration process, addressing any concerns or questions promptly and professionally.
- Prepared statistical reports on caseloads for senior leadership review, identifying key trends that informed strategic decision-making
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
- Investigated visitors who have remained in country longer than visa permitted.
- Reduced case backlogs by prioritizing urgent cases and optimizing workload distribution among officers.
- Identified potential areas of improvement within the department, proposing solutions that led to increased productivity and enhanced service quality.
- Contributed to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Enhanced client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrate high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in dynamic work environment.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
Behavior Detection Officer
Transportation Security Administration
Dallas , TX
05.2018 - 12.2022
- Coached others on behavior detection policies and procedures, as well as trained checkpoint TSOs on their job duties as well
- Interviewed potential candidates during hiring process for TSA
- Attended extensive behavior class, memorize all indicators verbatim, and be able to write/assess them properly
- Utilized quick decision-making skills and sound judgment to act in accordance with policies and procedures
- Responded accordingly to policies and appropriately dealt with suspicious behavior, items, and vehicles
- Requested assistance of law enforcement and intelligence agencies
- Deterred terrorist activity, violent attacks and other malicious acts through patrolling, searching for suspicion indicators and assessing threat potential
- Monitored use of data files and regulated access to protect secure information
- Leader of specific teams on daily basis and making sure to file daily paperwork
- Log times and locations throughout day
- Work closely with K9 explosives teams
- Cooperate with checkpoint supervisors and K9 teams to run Canine Enhanced Screening (CES)
- Watched decoy individuals with live explosives and making sure to help with K9 training in most efficient manner
- Utilized quick decision-making skills and sound judgment to act in accordance with policies, procedures, and state statue
- Verified proper radio traffic to inform dispatchers and supervisors of pertinent incidents and activities
- Recommend improvements in security systems and procedures
- Performed risk analyses to identify appropriate security countermeasures.
Transportation Security Officer
Transportation Security Administration
Dallas , TX
09.2015 - 12.2022
- Conducted bag searches and performed pat downs of passengers to maintain secure, safe premises
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons
- Provided top-notch protection for traveling public by conducting tests for explosives residue
- Identified and challenged potentially unauthorized individuals for screening and detention to prevent access to restricted areas
- Interacted with public to give directions, explain rules and regulations and respond to inquiries
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches
- Attended daily briefings with supervisors to discuss issues with security screening processes
- Threat Detection Award received in September 2017
- Leader of hazmat in terminals.
- In charge of making schedules, and training new hazmat handlers, and in charge of filing paperwork correctly
- Making sure that all hazmat materials are disposed of according to regulations, labels are correct, and keeping track of voluntarily abandoned alcohol
- Conducted covert testing and training of each checkpoint as both passenger and officer
- Completed class to certify as Coach/Mentor and trained numerous TSOs
- Completed numerous online learning certifications such as Time Management, Interpersonal relationship skills enhancement, and Critical thinking skills enhancement.
Fulfillment associate
Amazon
10.2014 - 09.2015
- Fulfilled orders that came into the fulfillment center
- Drove forklifts, scanned items into appropriate carts, packaged the items, picked the items, and trained new employees coming in.
Education
High School Diploma -
Sweetwater High School
Sweetwater, TX 08.2005 - 05.2009
Skills
Task Prioritization
undefinedCertification
FLETC Training
Timeline
Behavior Detection Officer
Transportation Security Administration
05.2018 - 12.2022
Transportation Security Officer
Transportation Security Administration
09.2015 - 12.2022
Fulfillment associate
Amazon
10.2014 - 09.2015
High School Diploma -
Sweetwater High School
08.2005 - 05.2009
Immigration Services Officer
Citizenship And Immigration Services
1 2023 - Current
FLETC Training
Advanced Interview Techniques Training
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