Krisie Farrington
Fairfax,VT
Summary
Immigration services professional with proven ability to lead and inspire teams to achieve high standards. Adept at navigating complex regulations, ensuring compliance, and implementing efficient processes. Strong focus on collaboration, reliability, and adaptability in dynamic environments. Skilled in case management, policy interpretation, and stakeholder communication.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisory Immigration Services Officer
United States Citizenship and Immigration Services
10.2021 - Current
- Supervised 10 Immigration Services Officers and Assistants on adjudication of complex immigration cases, ensuring compliance with federal regulations.
- Mentored officers, enhancing team knowledge and operational efficiency.
- Developed training programs to improve staff performance and service delivery standards.
- Analyzed policy updates, implementing changes to enhance program effectiveness and alignment with agency goals.
- Conducted quality assurance reviews daily on case decisions, promoting consistency and accuracy in adjudications.
- Managed workload distribution effectively for adjudication forms and processes, ensuring even allocation among team members and timely completion of tasks.
- Resolved escalated cases efficiently by collaborating with relevant stakeholders and applying expertise in immigration services.
- Ensured adherence to departmental policies by conducting regular audits of case files and documentation practices.
Immigration Services Officer II
United States Citizenship and Immigration Services
03.2018 - 10.2021
- Reviewed and assessed multiple immigration application form types to ensure compliance with regulations.
- Collaborated with legal teams to interpret complex immigration laws and policies.
- Implemented process improvements to enhance efficiency in application processing workflows.
- Mentored new officers, sharing expertise and knowledge to develop their skills in immigration services.
- Provided ongoing support to clients throughout the immigration process, addressing any concerns or questions promptly and professionally.
- Analyzed case trends to identify areas for operational enhancements and risk mitigation.
- Maintained detailed records of all cases, approximately 20 to 30 per day, ensuring accurate documentation for future reference and compliance with regulations.
Immigration Services Officer I
United States Citizenship and Immigration Services
02.2016 - 03.2018
- Adjudicated several immigration application form types, ensuring compliance with federal regulations and policies.
- Analyzed trends in application processing times, recommending improvements for efficiency.
- Mentored officers, providing guidance on case reviews and decision-making processes.
- Implemented quality assurance measures to ensure accuracy in case adjudications and documentation.
- Contributed to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.
- Managed complex cases involving humanitarian considerations or legal complications, collaborating with attorneys as necessary.
- Reduced case backlogs by prioritizing urgent cases and optimizing workload distribution among officers.
Quality Reviewer - Detail
United States Citizenship and Immigration Services
03.2017 - 04.2017
- Selected as a Subject Matter Expert (SME) to conduct quality control reviews of approximately 60 customer inquiries monthly within the Service Request Management Tool (SRMT), both locally and nationally.
- Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
- Analyzed trends in customer inquiries submissions to identify areas for policy enhancement and strategic adjustments.
- Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
- Conducted in-depth research to strengthen the overall quality and credibility of each review.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
Immigration Services Assistant
United States Citizenship and Immigration Services
04.2014 - 02.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing an estimated 80 to 100 inquiries per day and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Streamlined document preparation, ensuring accuracy and compliance with agency standards.
Account Executive
Ricoh USA
12.2013 - 02.2014
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Managed multiple account portfolios, ensuring alignment with client needs and business objectives.
- Analyzed market trends to identify opportunities for expanding service offerings.
- Provided strategic guidance to clients on optimizing workflow processes and technology integration.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
CRM Contract Data Quality Intern
Dealer.com
08.2013 - 11.2013
- Collaborated with cross-functional teams to integrate CRM systems with marketing automation tools for seamless operations.
- Streamlined reporting processes within CRM tools to enhance data accuracy and accessibility for stakeholders.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
Accounting Technician Intern
Immigration Customs Enforcement
01.2012 - 05.2013
- Managed accounts payable and receivable processes to ensure timely and accurate financial reporting.
- Reconciled general ledger accounts, enhancing accuracy of financial statements and supporting audits.
- Streamlined billing procedures by implementing automated systems to improve efficiency and reduce errors.
- Developed detailed reports on budget variances for management review, supporting informed decision-making processes.
- Collaborated with cross-functional teams to facilitate accurate data entry and transaction processing across departments.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Organized, assigned, and reviewed modifications to 30 Standard Operating Procedures to assist employees to navigate daily tasks with clarity and precision within the organization.
Education
Bachelor of Science Degree - Business
Champlain College
Burlington, VT05.2013
Associate of Science Degree - Business
Community College of Vermont
Burlington, VT06.2010
Skills
- Legal research
- Document verification
- Policy analysis
- Cross-cultural sensitivity
- Immigration inquiries
- Continuous process improvement
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Conflict resolution
- Task prioritization
- Adaptability
Certification
- Foundations of Supervision Training - April 2022
- Subject Matter Specialist Certified, USCIS - January 2021
Professional Development
- Foundations of Supervision – April 2022
- Subject Matter Specialist Certified – January 2021
- Member of the Vermont Service Center Employee Association – May 2017 to present
- Champlain College Single Parent Program Alumni Speaker – 2015, 2017, 2019, and 2021
- Assistant Cub Scout Leader – September 2007 – June 2009
- AmeriCorps
- VISTA – August 2003 – August 2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisory Immigration Services Officer
United States Citizenship and Immigration Services
10.2021 - Current
Immigration Services Officer II
United States Citizenship and Immigration Services
03.2018 - 10.2021
Quality Reviewer - Detail
United States Citizenship and Immigration Services
03.2017 - 04.2017
Immigration Services Officer I
United States Citizenship and Immigration Services
02.2016 - 03.2018
Immigration Services Assistant
United States Citizenship and Immigration Services
04.2014 - 02.2016
Account Executive
Ricoh USA
12.2013 - 02.2014
CRM Contract Data Quality Intern
Dealer.com
08.2013 - 11.2013
Accounting Technician Intern
Immigration Customs Enforcement
01.2012 - 05.2013
Associate of Science Degree - Business
Community College of Vermont
Bachelor of Science Degree - Business
Champlain College
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