Luis Torres
Port Saint Lucie,USA
Summary
Experienced Immigration Services Officer, Level II, making determinations of admissibility and removability, reviewing documentation, corresponding systems, and evidence submitted by those seeking admission to the United States. Combining in-depth multi-interdisciplinary interviewing knowledge, and investigative techniques in order to identify, and articulate suspected immigration benefit fraud, public safety, and national security concerns.
Overview
23
23
years of professional experience
Work History
Supervisory Immigration Services Officer
Department of Homeland Security
West Palm Beach, FL
01.2024 - 01.2026
- Supervised immigration case processing and adjudication to ensure compliance with federal regulations.
- Led training sessions for staff on updated immigration policies and procedures, enhancing team knowledge and efficiency.
- Developed strategies to streamline workflow processes, resulting in improved case review timelines and outcomes.
- Coordinated interdepartmental communication to facilitate information sharing on complex immigration cases.
Immigration Services Officer II
Department of Homeland Security, USCIS
West Palm Beach, FL
03.2023 - Current
- Evaluated immigration applications for compliance with federal regulations and agency guidelines.
- Conducted interviews with applicants to assess eligibility for immigration benefits.
- Reviewed supporting documentation to verify authenticity and accuracy of claims made by applicants.
- Collaborated with legal staff to address complex cases and ensure adherence to policy changes.
Immigration Serives Officer II
Department of Homeland Security, USCIS
Newark, NJ
08.2016 - 03.2023
- Managed complex case adjudications ensuring compliance with immigration laws and policies.
- Conducted thorough interviews to evaluate eligibility for immigration benefits.
- Mentored junior officers on best practices in case analysis and decision-making processes.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
Immigration Services Assistant
Department of Homeland Security, USCIS
Newark, NJ
07.2015 - 08.2016
- Created, Maintained, and verified records of proceedings for the Board of Immigration Appeals
- Gathered data to create monthly report on demographics and statistical data for the Field Office Director
- Analyze incoming file and check for jurisdiction over files
- Provided administrative support to senior management team.
- Organized and maintained filing systems for documents and records.
- Provide technical assistance to the Immigration Services Officers in performing a variety of administrative, analytical reviews, and research tasks.
Shift Supervisor
Allied Barton Security Services, British Aerospace Systems (BAE)
Totowa, NJ
09.2012 - 07.2015
- Supervised subordinate security officers, instilling adherence to safety procedures, and promote a safe work environment
- Established and maintained rapport with facility management, tenants, and customers daily by providing interior and exterior patrols services
- Responsible for the physical security of two Department of Defense facilities by providing periodic safety inspections, patrol services, and immediate response to any safety or security situation
- Maintained records and completed daily reports on any presence of unauthorized persons, property damage, thefts, and all security actions performed during shift
- Enforced policies and regulations regarding proper procedures to response to various incidents such as medical emergencies, in-progress thefts, fights, and fire alarms
Operations Manager
EvenFlow Transportation Inc
Mount Vernon, NY
10.2011 - 09.2012
- Maintained and verified records of time, materials, expenditures, of company activities
- Accountable for day-to-day operations of multiple accounts in order to ensure excellent customer service
- Analyze expenditures and other financial information to develop plans, policies, and budgets for increasing profits and improving services
- Supervised 30 personnel on daily administrative duties and responsibilities
- Maintained responsibility for recruiting, hiring, and training potential employees
- Ensured employees maintained proper qualifications as per Department of Transportation requirements.
Squad Leader
United States Army
Fort Drum, NY
11.2002 - 12.2011
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems
- Trained and instructed soldiers in job duties and company policies or arrange for training to be provided
- Developed operational plans for assigned missions.
- Ensured compliance with safety regulations during all field exercises.
- Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action
- Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Education
Master of Public Administration (M.P.A) -
Fairleigh Dickinson University
Teaneck, NJ2017
Bachelor of Art in Public Administration - Homeland Security
Fairleigh Dickinson University
Teaneck, NJ2015
Associate of Science in Homeland Security - Emergency Management
Passaic County Community College
Paterson, NJ2014
Skills
- Supervision and Leadership
- Professionalism
- Analytical Thinking
- Critical Thinking
- Problem Solving
- Quality Assurance
- Communication
- Data Entry
- Time Management
- Highly organized
- Case management
- Reasoning
- Interpersonal Skills
- Attention to details
- Customer Service-oriented
Trainings
- Enhanced Communication Course, USCIS, 2019
- Certificate of Emergency Management, Passaic County Community College, 2014
- Advance Leader’s Course, U.S Army, 2009
- Basic Leader’s Course, U.S Army, 2008
Additional Information
Country of Citizenship: USA
Veteran’s Preference: 30% or more DV
Current Grade/Series: GS-1801-12-04
Timeline
Supervisory Immigration Services Officer
Department of Homeland Security
01.2024 - 01.2026
Immigration Services Officer II
Department of Homeland Security, USCIS
03.2023 - Current
Immigration Serives Officer II
Department of Homeland Security, USCIS
08.2016 - 03.2023
Immigration Services Assistant
Department of Homeland Security, USCIS
07.2015 - 08.2016
Shift Supervisor
Allied Barton Security Services, British Aerospace Systems (BAE)
09.2012 - 07.2015
Operations Manager
EvenFlow Transportation Inc
10.2011 - 09.2012
Squad Leader
United States Army
11.2002 - 12.2011
Master of Public Administration (M.P.A) -
Fairleigh Dickinson University
Bachelor of Art in Public Administration - Homeland Security
Fairleigh Dickinson University
Associate of Science in Homeland Security - Emergency Management
Passaic County Community College