Jennifer Wendt

• Supervise a team of immigration officers in adjudication of USCIS benefit forms resulting in improved performance and increased case resolutions
• Establish clear expectations and goals for the team, leading to increased accountability and work quality.
• Streamline communication within the team through regular meetings, fostering collaboration and information sharing.
• Ensure adherence to departmental policies by conducting regular audits of case files and documentation practices.
• Manage workload distribution effectively, ensuring even allocation among team members and timely completion of tasks.
• Maintain up-to-date knowledge of immigration policies, regulations, and security processes to provide accurate guidance to the team as needed.
• Conduct thorough reviews of immigration applications, maintaining high standards of accuracy and attention to detail.
• Collaborate with other portfolios, including CFDO and BCU, to expedite complex cases, ensuring timely resolution for applicants.
• Resolve escalated cases efficiently by collaborating with relevant stakeholders and applying expertise in immigration services.

• Reviewed aging A-files and created Affidavits of Good Cause to assist the Office of Chief Counsel in its prosecution of offenders with multiple identities.
• Managed complex cases involving humanitarian considerations or legal complications, collaborating with attorneys as necessary.
• Conducted thorough background checks to maintain security and prevent fraud in the immigration system.
• Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
• Advised management on procedural updates based on evolving immigration policies, leading to more efficient operations.
• Assisted in the creation of the unit's Standard Operating Procedure.
• Streamlined application review processes and document creation for quicker turnaround times by creating a template for common case types.
• Assisted in the development of training materials for staff, improving overall department efficiency and effectiveness.
• Collaborated with team members to share best practices, ensuring a high level of service for all clients.
• Contributed to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.
• Mentored new officers, sharing expertise and knowledge to develop their skills in immigration service

• Interviewed applicants and petitioners to elicit statements, assess credibility, and analyze information concerning

eligibility for immigration benefits.

• Granted and denied intricate and confidential applications and petitions for immigration benefits

• Independently researched, interpreted, and applied appropriate statutes, regulations, and precedent-setting decisions to make adjudicative decisions

• Detected security risks and ineligibility for benefits due to national security concerns, public safety concerns, or other

safety concerns, in concert with federal law enforcement agencies such as Fraud Detection and National Security (FDNS)

• Acquired knowledge of new electronic systems and databases to provide verification of any number of established data points to make adjudicative decisions

• Enhanced client satisfaction by efficiently processing immigration applications and providing timely updates on case status.

• Conducted in-person interviews and adjudicated complex and highly sensitive asylum cases of national security, egregious public safety concerns, high profile status, and novel or unsettled areas of law

• Analyzed case law, regulations, statues, and USCIS policies and procedures to make informed decisions and to clarify or address new aspects of USCIS policies and procedures

• Demonstrated dexterity learning complicated databases to conduct security checks or for applicant information retrieval

• Liaised with USCIS FDNS Officers, Immigration and Customs Enforcement (ICE) attorneys and agents, and other legal, law enforcement and intelligence officials on national security

issues

• Volunteered for multiple detail assignments to assist in effectuating the USCIS mission.

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• Researched and interpreted laws, rulings and regulations to advise Immigration Judges on cases before them in Immigration Court.

• Applied case law, agency law, and statutes to facts—favoring either the Respondent or the Government—when drafting memoranda, decisions, and orders for Immigration Judges

• Honed researching skills by interpreting legal issues arising under immigration and nationality laws

• Gained comprehension of the inner workings of an administrative courtroom and procedure by advising Immigration Judges regarding technical issues in preparation for hearings, and subsequently drafting findings of fact, conclusions of law, and orders based upon evidence submitted

• Identified factual, procedural, and substantive legal issues and drafted properly supported legal orders and decisions

• Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.

• Examined formal filings for legal sufficiency and reviewed submissions from respondents,

representatives, and attorneys to ensure procedural requirements were met