Melissa Cobb
Stephenville,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Supervisory Immigration Services Officer
US Citizenship and Immigration Services
10.2017 - Current
- Supervise a team of 8-10 officers that adjudicates forms for employment authorization and travel authorization based on various immigration statuses.
- Provide oversight of administrative duties, training, mentorship, counseling, file review, and issuance of performance and progress reviews.
- Perform case review of officers' work for correction application of procedure and law.
- Serve as point-of-contact for asylum casework, oversight, and reporting.
- Serve as point-of-contact for Rosario Litigation email box responding to applicants' inquiries
- Serve as team point-of-contact for inquiry email box to monitor, assign, and follow up with Congressional, Ombudsman, and other inquiries.
- Run reports to keep cases within cycle time. Keep management updated on status of hot items and keep movement of any backlog items. Shift resources as needed to stay on top of fluctuating priorities and workloads.
- Serve as point-of-contact and backup point-of-contact for other duties as needed.
Immigration Services Officer
US Citizenship and Immigration Officer
10.2011 - 10.2017
- Designated submit matter expert for processing of public safety cases.
- Responsible for the training of other team members on the process of reviewing, researching, and completing public safety cases.
- Mentored and coached new employees.
- Reviewed classified information for potential public safety and national security concerns. Researched DHS systems, online databases, contacted other federal and state agencies, and analyzed all available information to determine threat.
- Completed written reports for enforcement and adjudicative action.
- Provided customer service to applicants who reached out to USCIS regarding their applications and petitions.
Immigration Analyst
US Citizenship and Immigration Services
03.2007 - 10.2011
- Conducted security checks on applications and petitions referred for resolution.
- Contacted law enforcement agencies and organizations for information and to resolve concerns regarding public safety and national security.
- Examined documents submitted by applicants for authenticity and information.
- Completed complex reports and correspondence based on the details of each individual case.
Case Resolution Technician
US Citizenship and Immigration Services
05.2006 - 04.2007
- Examined files for completeness, researched missing information to complete applications, and processed applications for immigration benefits.
- Corrected and updated file information in systems based on information provided in the file.
- Resolved issues with immigration numbers where multiple individuals were assigned the same information.
- Tracked applications with bounced checks and processed funds paid for those applications.
- Processed address changes and re-mailed documents to assist in customer service.
- Audited filed to track, monitor, and close out applications.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Texas At Arlington
Arlington, TX12-1998
Skills
- Excellent oral and written communication skills
- Well developed organizational and analytical skills; very detail orientated
- Decision-making and problem-solving abilities
- Self motivating, adaptable and flexible to meet changing needs
- Collaborates with and works well on with team
- Professional demeanor, able to utilize active listening, and engage in conflict resolution
- Proficient in computer skills - MS Office and others
- Experience with document analysis and verification
- Compliance with government policy and regulations
- Trained and experienced in cross-cultural communication and sensitivity
- Experienced in risk management, incident response, and law enforcement collaboration
Timeline
Supervisory Immigration Services Officer
US Citizenship and Immigration Services
10.2017 - Current
Immigration Services Officer
US Citizenship and Immigration Officer
10.2011 - 10.2017
Immigration Analyst
US Citizenship and Immigration Services
03.2007 - 10.2011
Case Resolution Technician
US Citizenship and Immigration Services
05.2006 - 04.2007
Bachelor of Arts - Interdisciplinary Studies
University of Texas At Arlington
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