Ruben Calzadilla

Restaurant/ Tasting Room Manager

• Established strong rapport with local community organizations through participation in events and promotions.
• Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
• Fostered an inclusive work environment where all employees felt valued as part of the team.
• Increased customer satisfaction by implementing new service protocols and staff training programs.
• Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
• Recruited hired, and trained team members who contributed to the success of the establishment.
• Managed daily operations, ensuring smooth workflow and top-quality customer service.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Trained new servers on company policies, procedures, and best practices for exceptional guest service.
• Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
• Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
• Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
• Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
• Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
• Promoted a culture of continuous learning within the server team by sharing industry articles, attending workshops together as a group when possible.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Monitored new server performance and offered continuous support throughout training period.
• Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
• Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
• Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
• Assisted in new server onboarding and orientation to cultivate seamless transitions.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

• Handled cash accurately and prepared deposits.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Managed team schedule with eye for coverage needs and individual strengths.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

• Welcomed and greeted guests before presenting special menu items to clients.
• Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
• Monitored server performance and provided feedback to enhance server delivery.
• Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
• Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
• Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Oversaw food preparation and monitored safety protocols.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Coordinated with catering staff to deliver food services for special events and functions.