Griselda Sanchez
El Paso,TX
Summary
Results-driven restaurant manager skilled in organization, prioritization, and continuous improvement initiatives. Demonstrated ability to establish performance metrics and foster a positive team environment, leading to reduced labor costs and improved operational efficiency.
Overview
12
12
years of professional experience
Work History
Senior Restaurant Manager
Outback Steakhouse
06.2019 - Current
- Created comprehensive training initiatives aimed at fostering skill development and maintaining team performance standards.
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Established performance metrics to track operational efficiency and drive continuous improvement initiatives.
- Established strong rapport with local community organizations through participation in events and promotions.
- Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Head Waiter
Outback Steakhouse
05.2014 - 05.2019
- Trained and mentored junior staff on service standards and menu knowledge.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
No Degree - Early Childhood Special Education
Grand Canyon University
Phoenix, AZHigh School Diploma -
Eastlake High School
El Paso, TX06-2015
Skills
- Operational efficiency
- Labor management
- Scheduling coordination
- Hiring decisions
- Sales growth
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
- Customer engagement
Languages
Spanish
Native or Bilingual
Timeline
Senior Restaurant Manager
Outback Steakhouse
06.2019 - Current
Head Waiter
Outback Steakhouse
05.2014 - 05.2019
No Degree - Early Childhood Special Education
Grand Canyon University
High School Diploma -
Eastlake High School