RUBEN DARIER GUZMAN CUEVAS
La Romana,Dominican Republic
Summary
Customer-focused professional with a solid background in hospitality and guest service. Proven ability to assist diverse clientele, resolve concerns, and uphold high service standards in fast-paced environments. Bilingual in Spanish and English, dedicated to ensuring passenger comfort and safety while delivering exceptional onboard experiences.
Overview
7
7
years of professional experience
Work History
Guest Experience / Medical Equipment Sales
Farmaco Quimica Nacional (Farmaconal)
La Romana, Dominican Republic
05.2021 - Current
- Delivered exceptional customer service in medical and orthopedic equipment sales, enhancing client satisfaction
- Cultivated professional relationships to ensure positive customer experiences and repeat business
- Facilitated communication with American customers in English to ensure clarity and understanding
Administrative Assistant
Repuestos Guzman Moto Parts
La Romana, Dominican Republic
01.2019 - 01.2021
- Managed daily administrative tasks to ensure smooth office operations
- Assisted with accounting and sales activities to enhance team collaboration
- Oversaw inventory and stock management
Guest Experience Associate
Chipotle & Six Flags Discovery Kingdom
Vallejo, USA
06.2019 - 09.2019
- Addressed guest inquiries and resolved concerns to improve overall experience
- Delivered exceptional customer service in fast-paced settings, enhancing guest satisfaction
- Cultivated a positive and welcoming environment, ensuring comfort for all visitors
- Worked efficiently under pressure while ensuring guest satisfaction
Education
High School Diploma - Hospitality and Tourism
Calazans School
Dominican RepublicBusiness Administration -
Dominican University O&M
Dominican RepublicSkills
- Product Knowledge
- Customer Service Excellence
- Sales and Client Relations
- Passenger Assistance
- Customer Engagement
- Conflict Resolution
- Attention to Detail
- Microsoft Office
- Problem Solving
- Teamwork & Collaboration
- Communication Skills
- Bilingual communication
Languages
- English
- Spanish, Native
- English, Advanced
Timeline
Guest Experience / Medical Equipment Sales
Farmaco Quimica Nacional (Farmaconal)
05.2021 - Current
Guest Experience Associate
Chipotle & Six Flags Discovery Kingdom
06.2019 - 09.2019
Administrative Assistant
Repuestos Guzman Moto Parts
01.2019 - 01.2021
High School Diploma - Hospitality and Tourism
Calazans School
Business Administration -
Dominican University O&M