Ruben De Lucio
Houston
Summary
Dynamic customer service professional with extensive experience in multiple retail departments and logistical operations. Excelling in team settings and fast-paced environments, and demonstrating a proactive approach to problem-solving, ensuring customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Sales Floor Associate
JCPenney
Houston
10.2023 - Current
- Multi-Department Operations: Rotated through recovery, cashiering, merchandising, online order fulfillment, curbside, and returns—mastered each department's workflows and KPIs.
- Interpersonal Abilities: Built and maintained relationships with peers and upper management to drive team success.
- Proactiveness in Problem Solving: Inquire about and quickly resolve any type of customer concern in regards to sales, pricing, policies, etc., ensuring the customer's satisfaction.
- Leadership skills: Led teams of multiple associates to recover, restock, and rearrange the floor, keeping track of every member's strengths and weaknesses in order to efficiently and timely complete each task.
Event Staff Member
Shield Event Services
Houston
01.2022 - 03.2025
- Worked as a staff member in various public events: music concerts, grand festivals, soccer games, theater plays, The Rodeo at Houston and more. Venues included the 713 Music Hall, White Oak Music Hall, Shell Stadium, and NRG Stadium.
- Guided attendees with ticketing, VIP access, seating arrangements, and medical situations.
- Secured different spots around the venue based on the event, audience size, and security guidelines.
Shipping Clerk
PAKMAIL
Monterrey
09.2017 - 03.2020
- Worked as a team with the U.S. Consulate Monterrey, Mexico on shipping services for the American Citizens Unit which required attention to detail and customer’s problem-solving methods.
- Processed U.S. passports using FedEx tracking information, including payment, data processing, and final packaging while maintaining professionalism.
- Provided customer service to U.S. citizens consisting of digital photographs for passports, copies, advice on passport applications formats and general information.
- Helped on administrative duties as needed at the PAKMAIL branch such as shipment packaging, taking phone calls and addressing inquiries from the public.
Education
High School Diploma -
Colegio Del Valle
Mexico City, Mexico06-2016
Some College (No Degree) - International Business
Universidad TecMilenio
Monterrey, MexicoSkills
- Bilingual: English and Spanish
- Problem solving
- Attention to detail
- Time management
- Strong communication and interpersonal skills
- Teamwork and collaboration
- Adaptability
- Computer proficiency and Microsoft office
- Reliability
- Multitasking
- Critical Thinking
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Floor Associate
JCPenney
10.2023 - Current
Event Staff Member
Shield Event Services
01.2022 - 03.2025
Shipping Clerk
PAKMAIL
09.2017 - 03.2020
High School Diploma -
Colegio Del Valle
Some College (No Degree) - International Business
Universidad TecMilenio