Jocelyn Maciel
Seal Beach,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings eager to expand my skill set and contribute to a dynamic team. Responsible, punctual and productive professional when working with little to no supervision. I'm a hardworking team player with proficiency in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Sales Floor Associate
Toys"R"Us
09.2017 - 12.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Alerted customers to upcoming sales events and promotions.
Front Desk Receptionist/Administrative Assistant
Sea Breeze Dental
12.2017 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected payments, fees and outstanding balances.
- Maintained a neat and organized waiting are in order to ensure patients feel welcomed and comfortable
- Performed general office duties, such as answering telephones, photocopying, filing, etc.
- Scheduled follow-ups, rescheduled or cancelled appointments as needed. As well as provide telephonic/ e-mail reminders
- Responded to inquiries from callers seeking information
- Communicated with insurance providers to verify patients breakdown of benefits prior to appointment and prepared patient charts
- Submitted and kept record of all claims and attachments electronically
Front Desk Receptionist/Administrative Assistant
Aquatic Therapy Of Los Alamitos
07.2021 - Current
- Greeted all patients with a friendly and courteous manner, creating a welcoming and friendly atmosphere.
- Managed the appointment schedule, coordinating with both patients and therapists to ensure appointments are scheduled efficiently
- Handled incoming phone calls, providing information, scheduling appointments and directed calls to the appropriate staff members.
- Registered new patients, collected necessary information and updated existing patient records
- Relayed important messages, updated therapists on schedule changes, and assisted with any necessary coordination.
- Communicated with doctor offices and insurance companies to acquire essential information and documents to ensure a speedy and seamless scheduling process for patients.
Education
Associates of Science To Transfer - Business Administration
Cypress College
Cypress, CA2024
Associate of Arts -
Coastal Carolina Community College
Jacksonville, NC08.2021
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06.2017
Skills
- Customer service both in person and on the phone
- Detailed-oriented and organized
- Friendly, outgoing and energetic attitude
- Multi-tasking
- Bilingual (English and Spanish)
- Problem solving
- Extremely comfortable with computers
- Fast learner
- Reliable and Punctual
References
Dr. Brett Brazeal
Sea Breeze Dental
5948 Warner Ave
Huntington Beach, CA 92649
Office number: (714) 846-1414
C: (310) 795-0585
E: office@seabreezedental.com
Carolina Del Calvo
Vice President
FSI Fort Lauderdale
1080 S Kimball Ave.
Southlake, TX 76092
C: (954) 253-9755
E: carolina@fsi.la
John Davies
Aquatic Therapy of Los Alamitos
4220 Katella Ave
Los Alamitos, CA 90720
C: (562) 355-1550
E: jrd@aquaticlosal.com
Timeline
Front Desk Receptionist/Administrative Assistant
Aquatic Therapy Of Los Alamitos
07.2021 - Current
Front Desk Receptionist/Administrative Assistant
Sea Breeze Dental
12.2017 - 06.2019
Sales Floor Associate
Toys"R"Us
09.2017 - 12.2017
Associates of Science To Transfer - Business Administration
Cypress College
Associate of Arts -
Coastal Carolina Community College
High School Diploma -
Los Alamitos High School