Ruben Diccion
San Diego
Summary
Seasoned Army Sergeant with a solid background in strategic planning, risk management, and team leadership. Dynamic sales professional, along with determination in physical work. Adept at building rapport and resolving objections, I leverage strong interpersonal skills to accomplish any mission and lead others to success. Known for strong decision-making skills, complemented by the ability to drive operational excellence. Demonstrated impact in all previous roles by excelling in all standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
San Diego, CA
11.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Provided clear communication during emergency situations, ensuring swift responses from team members.
- Trained new security personnel on protocols, procedures, and emergency response plans.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sales Representative
Lime Light Media
San Diego, California
07.2025 - 10.2025
- Engaged customers to understand their needs and recommend suitable products.
- Provided detailed product knowledge to assist customers in decision-making.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and care.
- Conducted follow-ups with customers to ensure satisfaction with purchases.
- Participated in training sessions to stay updated on product offerings.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Recruited, hired and trained new hires to optimize profitability.
Door-to-Door Sales Representative
Atlas Marketing Solutions
San Diego, California
03.2025 - 06.2025
- Engaged potential customers through direct door-to-door interactions.
- Managed territory by planning daily routes for maximum coverage.
- Provided accurate product information to resolve customer inquiries effectively.
- Built relationships with clients to foster trust and repeat business.
- Collaborated with team members to share best practices and insights regularly.
- Collected payments from customers, including cash, check or credit card transactions.
- Provided detailed information about the products being sold and answered customer questions.
- Demonstrated how to use the product and its features.
- Presented a great sales pitch, along with understanding how to change it for each customer's needs.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Greeted customers at their door with respect and a great attitude.
- Communicated excellently to clients for directions when lost, for clarification when confused, and with great enthusiasm to brighten any day!
Security Guard
Rockwell Security
Kansas City, MO
10.2024 - 02.2025
- Patrolled assigned areas to ensure the safety and security of the premises.
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies.
- Maintained accurate logs of all incidents, accidents, and daily activities.
- Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times.
- Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed.
- Escorted employees or visitors when requested for their safety or protection purposes.
- Participated in ongoing training programs to enhance knowledge of security protocols and procedures.
- Collaborated with team members to develop emergency response plans tailored to specific locations within the premises.
- Detected potential security vulnerabilities through routine inspections, and recommended appropriate preventive measures.
- Communicated professionally and excitingly to clients and superiors at all times.
Correctional Officer
U.S. Army Active Duty
Fort Leavenworth, KS
08.2019 - 10.2024
- Designed personalized physical fitness programs to improve overall health and well-being.
- Enforced strict security protocols to ensure the safety and security of all stalls and inmates.
- Supervised inmates during daily activities to maintain order and prevent any disturbances.
- Provided hands-on trainings for weapons to staff members to enhance their proficiency and readiness.
- Communicated consistently with soldiers, along with superiors, to ensure that the mission and goals were all met, while exceeding the standards.
- Instructed soldiers on how to use Army equipment, along with facility equipment.
- Lead soldiers through stressful events or complications in the facility, along with training.
- I communicated constantly with my superiors for clarification, along with helping others.
- Constantly helped others with tasks and missions to ensure that the team was always ready.
- Very effective leader, along with a great attitude toward each mission or challenge.
Education
High school diploma -
Montgomery High School
San Diego, CA06-2019
Skills
- Customer service
- Management
- Problem solving
- Interpersonal skills
- Driving
- Security
- Multitasking
- Quick learner
- Relationship builder
- Negotiator
- Law enforcement
- Teamwork
- Team development
- Customer relationship management
- Communication skills
- Leader
- Customer support
- Active listening
- Objection handling
- Building rapport
- Assertiveness
- Military experience
- Sales negotiation
- Time management
- Friendly and outgoing
- Energetic self-starter
- Adaptability
- Security guard license
- CCTV surveillance
- General security
- Superior customer service
- Team leadership
- Decision-making
- Weapons handling
Certification
Driver's License
Timeline
Security Officer
Securitas Security Services USA
11.2025 - Current
Sales Representative
Lime Light Media
07.2025 - 10.2025
Door-to-Door Sales Representative
Atlas Marketing Solutions
03.2025 - 06.2025
Security Guard
Rockwell Security
10.2024 - 02.2025
Correctional Officer
U.S. Army Active Duty
08.2019 - 10.2024
High school diploma -
Montgomery High School
Activities
- Spending time with family
- Playing video games
- Enjoys Movies