Ruben Duron Sr
Houston,TX
Summary
Highly motivated service technician with 30 years of experience trouble shooting. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Proficient delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in. Motivated service manager with demonstrated knowledge of industrial best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing years of experience in field and ready to take on challenging, growth-oriented role with VAM . Enthusiastic service manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of assignments and training in troubleshooting. Motivated to learn, grow and excel in industrial atmosphere.
Overview
12
12
years of professional experience
Work History
Service Manager
TCI Wash Systems
Houston, Texas
11.2018 - Current
- Communicated with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Efficiently assisted service workers with problematic transactions to maintain
- Obtained customer satisfaction by quickly rectify issues.
- Performed on everything from pressure washers, evaporators, oil and water separators, bio recycle systems, discharge systems to sanitary sewer, pool controls and filtration.
- Specialize in troubleshooting on faulty equipment for over 30 years from 24 volts up to 460 volts.
- Plumbing experience anywhere from 1/4 inch up to 3 inch PVC and galvanize.
Service Technician
Pool Pro
Missouri City, TX
05.2010 - 10.2018
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Assisted team members with faulty equipment troubleshooting and diagnostics.
- Evaluated systems according to predetermined checklist and noted issues.
- Efficiently troubleshot and repaired industrial equipment to cut company costs and maximize productivity.
- Serviced water system equipment for expedient repair and minimal downtime.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
Education
Mc Arthur High School
Houston, TX02.1986
Skills
- Customer Service
- Repair Requirements Determination
- Employee Relations
- Regulatory Compliance
Timeline
Service Manager
TCI Wash Systems
11.2018 - Current
Service Technician
Pool Pro
05.2010 - 10.2018
Mc Arthur High School
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