Ruben Esparza
Salina,KS
Summary
Dynamic Information Technology Specialist with a proven track record at Exchange Bank, excelling in customer relationship management and dispute resolution. Adept at software troubleshooting and fostering secure banking practices, I effectively analyzed transaction patterns to mitigate fraud risks, ensuring exceptional service and client satisfaction.
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
Exchange Bank
10.2024 - 02.2025
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Electronic Banking Specialist
Exchange Bank
01.2024 - 10.2024
- Helped customers prepare documents required to complete transactions and process requests.
- Educated customers on the best practices for preventing fraud, fostering a secure banking environment.
- Analyzed transaction patterns to Identify potential fraud.
- Collaborated with clients to investigate and resolve transaction discrepancies, providing timely updates and solutions.
- Assisted in raising and lowering customers limits for debit cards and mobile deposit.
Bank Teller
Exchange Bank
03.2022 - 01.2024
- Handled cash and balanced my cash drawer daily, adhering to bank policies and procedures to prevent discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered customers questions regarding their accounts, withdrawals, deposits, all while maintaining professionalism and confidentiality.
Education
Associate of Science - Management Information Systems
Hutchinson Community College
Hutchinson, KS05-2024
Skills
- Cash management
- Dispute resolution
- Software troubleshooting
- Data inputting
- Deposit and withdrawal management
- Clear communication
- Relationship building
- Account updating
- Team collaboration
- Time management proficiency
- Customer relationship management
Timeline
Information Technology Specialist
Exchange Bank
10.2024 - 02.2025
Electronic Banking Specialist
Exchange Bank
01.2024 - 10.2024
Bank Teller
Exchange Bank
03.2022 - 01.2024
Associate of Science - Management Information Systems
Hutchinson Community College
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