Ruben Gonzales
Rexburg,ID
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. I love to learn and am able to pick many things up quickly and innovate early.
Overview
2
2
years of professional experience
Work History
Team Leader
Dicks Sporing Goods
Garland, TX
09.2021 - 08.2022
- Provided coaching and feedback on employee performance
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained daily inventory to facilitate successful material distribution.
- Maintained positive working relationship with fellow staff and management.
Crew Member
Whataburger
Rowlett, TX
03.2020 - 04.2021
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained an organized work area to ensure efficient operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, answered phone calls to help extinguish ambiguity
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cooked on the line maintaining an efficient pace and supporting my other coworkers
Education
Associate of Science -
Eastfield College
Mesquite, TX05-2022
Skills
- Client Service
- Coaching
- Work Planning
- Cash Handling
- Mentoring
- Complaint resolution
- Team Supervision
- Quality Improvement
- Teamwork and Collaboration
- Performance Improvement
Timeline
Team Leader
Dicks Sporing Goods
09.2021 - 08.2022
Crew Member
Whataburger
03.2020 - 04.2021
Associate of Science -
Eastfield College
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