Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ruben Gonzales

Overgaard,AZ

Summary

Veteran tow truck operator successful at working with speed and efficiency to perform successful tows. Excellent customer relations, planning and organizational skills. Prepared to bring several years of related experience and take on fast-paced position.

Overview

3
3
years of professional experience

Work History

Heavy Tow Truck Operator

First Class Towing and Recovery
Phoenix, AZ
02.2024 - 12.2024
  • Delivered exceptional customer service by addressing assistance requests promptly.
  • Followed detailed instructions from employers and clients in order to complete assigned tasks correctly.
  • Performed routine maintenance on the tow truck such as changing oil, lubricating parts and checking fluid levels.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Provided reliable customer service while ensuring that all jobs were completed safely and efficiently.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.

Heavy Tow Truck Operator

Unique Heavy Recovery
Phoenix, AZ
07.2022 - 05.2024
  • Provided safety, security and transportation in accordance with policies, procedures and regulations.
  • Utilized appropriate communication techniques when interacting with customers during emergency situations.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Coordinated closely with dispatch personnel in order to ensure efficient routing of service calls.
  • Provided excellent customer service by responding promptly to requests for assistance.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.

Heavy Tow Truck Operator

Valley Express Towing And Auto Repair
Mesa , AZ
11.2021 - 06.2022
  • Coordinated closely with dispatch personnel in order to ensure efficient routing of service calls.
  • Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Obtained signatures needed to complete and process paperwork.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Ensured that all loads were secured properly before transporting them from one location to another.

Education

Certification - CDL Certification

American Institue of Technology
Phoenix, AZ
09-2000

Skills

  • Flatbed truck expertise
  • Managed incidents
  • Operating hydraulics
  • Route navigation
  • Heavy equipment operation
  • Recovering vehicles
  • Winch operation
  • Accident scene management
  • Traffic control

References

References available upon request.

Timeline

Heavy Tow Truck Operator

First Class Towing and Recovery
02.2024 - 12.2024

Heavy Tow Truck Operator

Unique Heavy Recovery
07.2022 - 05.2024

Heavy Tow Truck Operator

Valley Express Towing And Auto Repair
11.2021 - 06.2022

Certification - CDL Certification

American Institue of Technology

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Ruben Gonzales