Summary
Overview
Work History
Education
Skills
Certification
Awards
Selected Highlights
Core Competencies
Timeline
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Ruben Jose Z. Rosario

Miami,FL

Summary

Highly motivated and detail-driven IT professional with extensive experience in network infrastructure, firewall management, and security protocols. Proven expertise in delivering second-level technical support, ensuring WAN/LAN connectivity, and maintaining network security standards. Skilled in disaster recovery, incident resolution, and IT Service Management, with a strong focus on SLA compliance. Technical proficiency spans cloud technologies (Azure, AWS), virtualization platforms (VMware), backup solutions, and network devices (firewalls, routers, switches). Leveraging exceptional problem-solving skills and effective communication to optimize network performance and service delivery.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Cyber Security Analyst

Ridge IT Corporation
05.2023 - 08.2023
  • Responded to several security incidents, containing and eradicating threats within a few hours
  • Conducted thorough risk assessments, reducing vulnerability exploitation through targeted remediation
  • Implemented SIEM system, increasing security event visibility and enhancing threat detection capabilities
  • (Remote)

IT Analyst

HEICO-Hollywood, FL
05.2022 - 07.2022
  • Configured and set up new user accounts in Active Directory, streamlining onboarding processes
  • Resolved technical issues remotely, ensuring minimal downtime for users across the organization
  • Terminated departing employee accounts, maintaining data security and compliance
  • Deployed new computers to employees, fostering seamless transitions and minimizing hardware failure rate
  • Transferred software to new computers for employees, saving setup time
  • Installed and configured hardware for employees in local offices, with a timely and efficient setup
  • Coordinated shipping of computers to remote employees, with on-time delivery

Help Desk Associate

Georgia Southern University Armstrong Campus-Savannah, GA
01.2022 - 05.2022
  • Promptly resolved students' technical requests via phone, email, and in-person support
  • Troubleshot and repaired student-owned devices, facilitating uptime and minimizing academic disruption
  • Configured and set up student laptops and mobile devices for campus network access

Front End Associate

Lowe's Home Improvement-Pembroke Pines, FL
08.2020 - 08.2021
  • Enhanced customer experience through proactive issue resolution and reducing complaints
  • Built strong relationships with customers, assisting them to purchase online goods with seamless delivery
  • Provided exceptional service to customers, resolving customer inquiries and concerns via phone, email, and in-person interactions
  • (Customer Service)

Aids Healthcare Foundation
  • Set up new user accounts in Active Directory to streamline onboarding operations
  • Implemented new computers for staff, ensuring smooth transitions and reducing hardware failure rates
  • Reduced setup time for staff by transferring software to new PCs
  • Successfully installed and configured hardware for local office staff, ensuring quick and efficient setup
  • Configurerd network devices such as switches and routers with opperatings ports throughout the buildings
  • Performed outstanding on and off-site technician work

Education

High School Diploma - General Studies

Somerset Academy Central Miramar Highschool
Pembroke Pines, FL
06.2020

Associate's Degree - Information Technology

Georgia Southern University
Savannah, GA

Cyber Security Certificate - Information Technology

Georgia Southern University
Savannah, GA

Skills

  • Microsoft Office (Word, Excel, PowerPoint) / Microsoft Exchange / Microsoft Windows Server / Mac OS / Linux / SharePoint / ServiceNow / BMC Client Management Console / Syspro / LAN / TCP/IP / DHCP / DNS / Network Firewalls / VPN / VOIP / HTML/CSS / JavaScript / Python / Shell Scripting / PowerShell / SQL Server / VMWare / Citrix / Azure / AWS

Certification

Certified Scrum Master (CSM)

Awards

Customer Service Award

Selected Highlights

  • Efficiently managed Microsoft Exchange email accounts, setting up new mailboxes at HEICO.
  • Troubleshot and resolved computer system errors at AIDS Healthcare Foundation.
  • Demonstrated expertise in network administration by identifying and mapping port configurations within switches, resolving VPN firewall issues, and optimizing network connectivity at AIDS Healthcare Foundation.
  • Granted access to critical applications (Citrix, VMware) for employees, enhancing productivity and collaboration at HEICO.

Core Competencies

Network Monitoring | Firewall Configuration | Intrusion Detection | Incident Response | IT Service Management | Cloud Migration | Virtual Network Administration | Azure Architecture | WAN Optimization | Network Protocol Analysis | Cybersecurity Framework | Penetration Testing | Vulnerability Assessment | Network Automation | SDN/NFV | Network Orchestration | Data Center Management

Timeline

Cyber Security Analyst

Ridge IT Corporation
05.2023 - 08.2023

IT Analyst

HEICO-Hollywood, FL
05.2022 - 07.2022

Help Desk Associate

Georgia Southern University Armstrong Campus-Savannah, GA
01.2022 - 05.2022

Front End Associate

Lowe's Home Improvement-Pembroke Pines, FL
08.2020 - 08.2021

Aids Healthcare Foundation

High School Diploma - General Studies

Somerset Academy Central Miramar Highschool

Associate's Degree - Information Technology

Georgia Southern University

Cyber Security Certificate - Information Technology

Georgia Southern University

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Ruben Jose Z. Rosario