Ruben Juarez
Pocatello,ID
Summary
Results-driven and compassionate professional with 6 years of experience in healthcare environments, consistently delivering reliable support and quality service. Strong interpersonal and organizational skills combined with bilingual proficiency in Spanish, supported by a double major to be completed in December 2026. Adept at working in fast-paced settings and contributing to positive patient outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Gateway Transitional Care Center
Pocatello, ID
09.2023 - Current
- Assisted patients with daily living activities, enhancing comfort and dignity.
- Maintained clean and safe environment, adhering to infection control protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Administered prescribed medications to residents following safety protocols and physician instructions.
- Monitored vital signs and reported changes in resident conditions to nursing staff promptly.
Customer Service Representative
Idaho State University
Pocatello, ID
08.2022 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with departments to ensure accurate information dissemination to students and faculty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Residential Mentor
Idaho State University, TRIO UB/UBMS
Pocatello, ID
06.2025 - 07.2025
- Mentored diverse student populations to enhance academic performance and personal development.
- Facilitated workshops on study skills, time management, and college readiness for high school students.
- Mentored students in academic subjects, fostering critical thinking and problem-solving skills.
- Streamlined tutoring processes, improving session efficiency and student engagement.
- Monitored student progress through regular check-ins, fostering accountability and motivation in academic pursuits.
Mail Clerk
Idaho State University
Pocatello, ID
08.2022 - 05.2023
- Processed and distributed incoming and outgoing mail efficiently across campus.
- Implemented streamlined sorting procedures, improving overall mail processing times.
- Oversaw daily operations of the mailroom, enhancing workflow efficiency and accuracy.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Certified Nursing Assistant
CountrySide Care & Rehab
Rupert, ID
04.2019 - 05.2022
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Educated patients and families on health management and post-care instructions.
- Streamlined documentation processes, improving accuracy in patient record-keeping.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Bachelor of Arts - Spanish For The Health Professions
Idaho State University
Pocatello, ID12-2026
Bachelor of Arts - Spanish
Idaho State University
Pocatello, ID12-2026
High School Diploma -
Minico High School
Rupert, ID05-2020
Skills
- HIPAA compliance
- Basic life support
- Customer service
- Critical thinking
- Certified medication aide
- Computer skills
- Active listening
- Fluent bilingualism
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medication Aide
- CPR
Languages
Spanish
Native or Bilingual
English
Full Professional
Clifton Strengths
- Empathy
- Harmony
- Achiever
- Responsibility
- Consistency
Timeline
Residential Mentor
Idaho State University, TRIO UB/UBMS
06.2025 - 07.2025
Certified Nursing Assistant
Gateway Transitional Care Center
09.2023 - Current
Customer Service Representative
Idaho State University
08.2022 - Current
Mail Clerk
Idaho State University
08.2022 - 05.2023
Certified Nursing Assistant
CountrySide Care & Rehab
04.2019 - 05.2022
Bachelor of Arts - Spanish For The Health Professions
Idaho State University
Bachelor of Arts - Spanish
Idaho State University
High School Diploma -
Minico High School