Ruben Lactaoen
Pacific Honda
Kaneohe
38
years of professional experience
Dynamic service manager with over 30 years of experience in overseeing operations and leading diverse teams. Expertise in process implementation, analytical thinking, and building trustful relationships, committed to improving service delivery and team performance.
Work History
Service Consultant
1 Year 9 Months- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Collaborated with team members to streamline workflows and improve overall service delivery.
- Assisted in the sales process by providing product knowledge and recommendations to customers.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Dispatched daily workload to mechanics to ensure repairs and scheduled maintenance are done accurately and completed in a timely manner
Service Manager
1 Year 1 Month- Oversaw daily operations to enhance service efficiency and customer satisfaction, supervising a staff of 18 employees
- Collaborated with team members to streamline service processes and improve workflow.
- Implemented training programs for staff, resulting in improved product knowledge and service delivery.
- Analyzed customer feedback to identify areas for operational improvement and implement solutions.
- Managed a team of technicians, ensuring timely completion of repairs and maintenance to customer and company owned cars and light trucks.
- Negotiated with vendors to secure best prices for parts and supplies.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintain all related shop equipment to ensure equipment is in safe operational condition.
- Reviewed monthly financial statement with General Manager and Regional VP to identify areas of opportunity.
Service Manager
35 Years 2 Months- Oversaw daily operations to enhance service efficiency, supervised 30 employees including mechanics, detailers, valets, cashiers, and support staff.
- Developed scheduling strategies to optimize staffing levels during peak service times.
- Led regular team meetings to discuss performance metrics and set targets for service excellence.
- Hired, trained and supervised a team of service staff members to meet business goals.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Enhanced safety protocols for service operations, resulting in a a reduction in workplace accidents and ensuring compliance with regulatory standards.
- Established proactive maintenance a program for service equipment, reducing downtime and maintaining high service standards.
- Fostered a positive work environment,creating a culture of ohana that encouraged employee engagement and boosted morale.
- Managed a team of technicians, ensuring timely completion of repairs and scheduled maintenance of all customer and company owned cars and light trucks.
- Purchased or leased equipment needed to maintain shop productivity
- Ensure all shop equipment is serviced regularly, keeping a record of all maintenance performed
- Review monthly financial statement with GM and corporate VP to identify areas of opportunity to improve department efficiency and reduce expense.
- Implemented a culture of ohana to boost morale and employee retention
Education
High School Diploma
Skills
Project planning
Process implementation
Task delegation
Team leadership
Multitasking and organization
Vendor negotiation
Analytical thinking
Problem-solving
Trustworthy and honest
Positive attitude
Accomplishments
Built a drag race car and won multiple races
Rebuilt complete engines for racing
Completed tin man triathalon
Received Fixed Right First Time award multiple times from American Honda-Acura Division
Timeline
Service Consultant
Pacific Honda
11.2024 - CurrentRead More
Service Manager
Aloha Kia Leeward
10.2023 - 11.2024Read More
Service Manager
Acura Of Honolulu
08.1988 - 10.2023Read More
Pearl City High School
High School Diploma
Read More