BethAnne Barnhart

Service Consultant

Automotive Perfection

09.2014 - Current

Independent Auto Repair Shop specializing in German Auto Repair /Service. In business for 17 years
Average sales per months more than doubled to 65k-70k, with months as high as 100K in sales.
Average repair order consistently above $900. Industry targets are $400 per order.
High customer satisfaction standards to meet and often exceed targets.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Wrote service orders and updated schedules.
Discussed options with clients and determined appropriate plans.
Applied advanced skills and knowledge of Mitchell Software on daily basis.
Documented payment details and personal information on customer accounts.
Provided information about service procedures and expected timelines.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Delivered prompt service to prioritize customer needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Sought ways to improve processes and services provided.
Investigated and resolved accounting, service and delivery concerns.
Identified and resolved discrepancies and errors in customer accounts.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promptly responding to inquiries and requests from prospective customers.
Skilled in effectively communicating with customers and resolving challenging situations when initial estimates or diagnoses are inaccurate.
Set personal unofficial goals for a specific number of reviews each month, contributing to an overall rating of 4.8 stars from 408 reviews. Numerous mentions of exceptional communication and customer service.