Matthew Rush
Aubrey,TX
Summary
Customer-oriented professional with a background in managing key accounts and fostering strong client relationships. Skilled in resolving complex customer issues while enhancing satisfaction metrics. Demonstrated ability to implement innovative solutions that drive revenue growth and improve operational efficiency. Proven track record in team leadership, negotiation, and strategic planning.
Overview
34
34
years of professional experience
Work History
Customer Account Manager
StandardAero
Grapevine, TX
06.2010 - Current
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Developed relationships with customers through proactive communication and follow-up activities.
- Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.
- Collaborated with internal teams to ensure timely resolution of customer issues.
- Prepared detailed reports, tracking progress of accounts.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Increased profitability and revenue by generating $ 40+ Million in sales.
Sr. Buyer
Dallas Airmotive - BBA Aviation
Dallas, TX
03.2004 - 06.2010
- Reviewed purchase orders for accuracy prior to submission to vendor.
- Coordinated the receipt of parts from vendors in a timely manner.
- Ensured all invoices are properly authorized before payment is made.
- Maintained accurate records of all purchase transactions in company system.
- Responded promptly to customer inquiries regarding order status or product availability.
- Assisted with physical inventories when required by reconciling stock levels against records.
- Worked closely with internal departments such as sales, engineering, production.
Vendor Management Analyst
Dallas Airmotive
Dallas, TX
09.1996 - 03.2004
- Developed and maintained supplier relationships to ensure on-time delivery of goods.
- Negotiated contracts with suppliers to secure the best prices for materials and services.
- Drafted purchase orders, reviewed invoices, and negotiated terms and conditions of agreements with vendors.
- Researched potential new vendors, evaluated their capabilities, and established relationships with approved vendors.
Lead Engine Component Processor
Aviall
Dallas, TX
06.1992 - 09.1996
- Developed and implemented strategies to improve team performance and productivity.
- Monitored workflow processes and identified areas of improvement.
- Provided guidance and support to team members on operational issues.
Component Repair Processor
Ryder Avial
Burbank, CA
08.1990 - 06.1992
- Maintained inventory of parts and materials.
- Operated various tools and equipment to produce components.
- Recorded data from quality control tests into logbook.
- Inspected incoming raw materials for defects or damages.
- Ensured safety protocols were followed while working with machinery.
Education
Some College (No Degree) - Business Administration And Management
Antelope Valley College
Lancaster, CASkills
- Stocking and replenishing
- Contract Negotiation
- Job cost estimating
- Cost negotiation
- Cost breakdown analysis
- Resource Estimates
- Job Costing
- Cost Reporting
- Repair estimate experience
- Project scope estimates
- Project Estimate Preparation
- Cost Estimates
Extensive Training
- Excel Experience
- Effective Negotiation
- Purchase Order Placement
- Invoice Resolution
- Cost Quote Preperation
Timeline
Customer Account Manager
StandardAero
06.2010 - Current
Sr. Buyer
Dallas Airmotive - BBA Aviation
03.2004 - 06.2010
Vendor Management Analyst
Dallas Airmotive
09.1996 - 03.2004
Lead Engine Component Processor
Aviall
06.1992 - 09.1996
Component Repair Processor
Ryder Avial
08.1990 - 06.1992
Some College (No Degree) - Business Administration And Management
Antelope Valley College
Similar Profiles
Brian TaylorBrian Taylor
Quality Assurance Engine Inspector at StandardAeroQuality Assurance Engine Inspector at StandardAero
Connor JeffersConnor Jeffers
Mechanic 4 at StandardAeroMechanic 4 at StandardAero
Enzo IrisarriEnzo Irisarri
Maintenance Technician at StandardAeroMaintenance Technician at StandardAero