Ruben Luna
Anaheim,CA
Summary
Efficient Guest Relations Associate known for high productivity and task completion. Specialize in conflict resolution, customer service excellence, and communication strategies. Excel in empathy, active listening, and problem-solving to enhance guest satisfaction and build positive relationships.
Overview
1
1
Language
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Guest Relations Associate
Disneyland Resort
Anaheim, California
08.2019 - Current
- Welcomed guests and provided exceptional service throughout their visit.
- Addressed guest inquiries and resolved issues to enhance their experience.
- Collaborated with team members to maintain park cleanliness and safety.
- Assisted in coordinating special events and activities for guests.
- Managed guest feedback and communicated it to relevant departments.
Concierge
The Westin
Anaheim, California
01.2023 - 01.2024
- Welcomed guests and provided personalized recommendations for services and amenities.
- Coordinated transportation arrangements for guests, including airport shuttles and taxis.
- Assisted in managing guest inquiries and resolving issues promptly and efficiently.
- Maintained knowledge of local attractions, dining options, and entertainment venues.
- Organized special requests, ensuring guests' preferences were met during their stay.
Sales Associate
Best Buy
Corona, California
01.2020 - 01.2021
- Assisted customers with product selection and answered inquiries.
- Managed inventory levels and organized stock for easy access.
- Demonstrated product features to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Provided technical support for electronic devices and appliances.
Education
Bachelor of Arts - Interdisciplinary Studies
National University
La Jolla, CA 08.2023 - 11.2025
Skills
- Customer service
- Event coordination
- Team collaboration
- Conflict resolution
- Sales support
- Hospitality management
- Up-selling techniques
Languages
Spanish
Native/ Bilingual
Timeline
Bachelor of Arts - Interdisciplinary Studies
National University
08.2023 - 11.2025
Concierge
The Westin
01.2023 - 01.2024
Sales Associate
Best Buy
01.2020 - 01.2021
Guest Relations Associate
Disneyland Resort
08.2019 - Current