Ruben Medina
Sparks,NV
Summary
PROFESSIONAL SUMMARY Motivated and skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using safety skills. Maintained and organized, clean and safe work areas with diligent attention to important details. Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated to all industries providing professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Service Technician Driver
United Site Services
05.2021 - Current
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Worked with diverse types of weather and ground conditions.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Drove safely in various weather and road conditions to avoid accidents.
Service Field Driver
Las Vegas Toilet Rentals
05.2018 - 07.2019
- Calibrated systems to effectively meet typical demands based on good knowledge of baseline performance and maximum capacities.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Facilitated communication between office personnel, subcontractors and customers.
- Maintained schedule of up to [Number] service calls.
- Reduced time to complete service calls and expertly retained key customers.
Driver
Salvation Army, People Ready Laborer Temp
07.2017 - 12.2017
- Leveraged load distribution knowledge to efficiently load and unload vehicles
- Inspected and maintained vehicles, including verifying adequate fuel supply and oil level, and monitoring functionality.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Field Operations Supervisor
MCI INC, Spectrum Cable
12.2012 - 11.2014
- Managed team performance, monitoring field work and correcting issues quickly to maintain service levels.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Planned and oversaw team operations in [Area].
- Trained technicians on safety, task prioritization and project management techniques.
- Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
Education
Osha's 10 Hour -
Construction
No Degree - Technology Education
MCI Training School
Los Angeles, CA01.2014
Coursework in Installing Cable - undefined
Skills
- Excellent Customer Service Workmanship
- Management skills Certified Truck/Bucket
- Scissor/Forklift Operator
- Equipment troubleshooting Work documentation
- Customer service Safety monitoring
- Quality assurance Site inspection
- Safety management Task prioritization
- Bilingual Clean Driving Record
- Strong Attention To Detail Leadership Skills
- Critical Thinking Multitasking
- Planning Recordkeeping
- Written communication Time tracking
- Performance optimization
Languages
Spanish
Native or Bilingual
Timeline
Service Technician Driver
United Site Services
05.2021 - Current
Service Field Driver
Las Vegas Toilet Rentals
05.2018 - 07.2019
Driver
Salvation Army, People Ready Laborer Temp
07.2017 - 12.2017
Field Operations Supervisor
MCI INC, Spectrum Cable
12.2012 - 11.2014
Osha's 10 Hour -
Construction
No Degree - Technology Education
MCI Training School