RUBEN ORNLEAS
Santa Ana,CA
Summary
Proactive and detail-oriented, I excelled as a Waitress Trainee at Ponchosrestaurant, mastering both customer service and time management. My ability to handle high-pressure situations and enhance guest satisfaction through attentive service and efficient problem-solving led to significant repeat business. Skilled in order taking and team collaboration, I consistently delivered exceptional dining experiences.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Ponchosrestaurant
11.2021 - 09.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
High School Diploma -
PREPARATORIA VILLACORONA
GUADLAJARA MEX07-2020
Skills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Cash handling
- Memory retention
- Allergy awareness
- Food presentation
- Personal grooming
- Reservation management
Timeline
Waitress Trainee
Ponchosrestaurant
11.2021 - 09.2023
High School Diploma -
PREPARATORIA VILLACORONA
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