Ruben Portillo
Bakersfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking to enter new field with hopes of growing a career. Passionate about helping others and making a difference in a career i can take pride in.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Optician
Stockdale Optometry
Bakersfield, CA
11.2020 - Current
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained inventory of contact lenses, spectacle frames, sunglasses, and accessories.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Wrote up work orders for grinding lenses and assembling eyeglasses.
- Verified finished lenses ground to prescription specifications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations. Largely with troubleshooting and managing expectations when glasses could no longer provide quality vision.
Member Services Representative
Planet Fitness
Bakersfield, CA
10.2021 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Managed check ins to ensure club safety and dealt with transients in a safe and respectful manner.
- Worked overnight shifts 4 days a week 10pm-5am
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted colleagues with tasks as needed during peak times of activity.
- Greeted customers in a friendly and professional manner.
- Performed routine janitorial duties maintaining a clean and healthy club experience
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Lab Manager
Eyemart Express LLC
Bakersfield, CA
11.2012 - 10.2020
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Recruited and trained new employees to meet job requirements.
- Managed supply purchasing, restocking and inventory tracking as part of a monthly budget.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Maintained compliance with laboratory, company and legal regulations.
- Worked as head of a team on an assembly line like production to produce quick and accurate quality glasses.
Education
High School Diploma -
Centennial High School
Bakersfield, CA05.2012
Skills
- Issue Resolution
- Teamwork and Collaboration
- Calm Under Pressure
- Attention to Detail
- Supply and Equipment Ordering
- Transaction Processing
- Customer Service
- Retail Sales
- Inventory Management
Certification
- ABO Certified
- Licensed to dispense Optician
References
References available upon request.
Timeline
Member Services Representative
Planet Fitness
10.2021 - Current
Licensed Optician
Stockdale Optometry
11.2020 - Current
Lab Manager
Eyemart Express LLC
11.2012 - 10.2020
High School Diploma -
Centennial High School
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