Ruben Ruelas

Work World

11.2020 - Current

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Provided in-depth information on product features so customers could make educated buying decisions
Greeted guests promptly with a positive attitude and asked open-ended questions to better understand shopping needs
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
Greeted each customer and offered assistance in ﬁnding requested items, helping boost customer satisfaction and retention
Arranged merchandise for display to highlight new styles, attract customers and enhance sales
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
Answered questions about current promotions and resolved issues according to store policies
Handled price checks, merchandise transfers and ﬁtting room returns to keep the store orderly and efficient
Readied merchandise for sales ﬂoor by marking items with identifying codes and accurate pricing
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Handled shipment and emailed if any errors came with the shipment order, Sent out orders to other stores when needed.

Summary