Ruben Ruiz
Information Technology
Pinehurst, TX,TX
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Assoicate Control Systems Analyst
Centerpoint Energy Inc
05.2024 - Current
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Developed custom software solutions tailored to specific organizational needs, resulting in significant time and cost savings.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Tier 3 IT Support
Murphy Oil Corporation
10.2023 - 03.2024
- Created help desk tickets, troubleshot and resolved desktop issues. (Dell, HP, Microsoft 365, Windows 10 and 11, Mac)
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Participated in pre-event walkthrough with clients to discuss their specific needs and expectations from the AV setup. (Crestron, Poly, Logitech)
Security Engineer Intern
Amazon
05.2023 - 08.2023
- Collaborate with experienced Amazonians to create and execute security controls, defenses, and countermeasures to intercept and prevent internal and/or external attacks.
- Develop, test, review, debug, or deploy code that supports security protocols.
- Work effectively with my team to identify security problems and improve the security aspects of their services.
- Utilized penetration testing tools to identify vulnerabilities before they could be exploited by malicious actors.
IT Support
Relevant Solutions
12.2022 - 03.2023
- Supporting and maintaining corporate Active Directory containing over 500 users.
- Installing and troubleshooting printers.
- Rollouts to new users and new users set ups.
- Adding users to security groups.
- Remoted into desktops to troubleshoot issues.
- First line of helpdesk support for all of company's supported hardware and software.
- Provided first- and second-line IT support for internal colleagues.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
IT Support
First Service Credit Union
03.2022 - 08.2022
- Supported and maintained corporate Active Directory containing over 100 users.
- Prepared agendas and took notes at meetings to archive proceedings.
- First line of helpdesk support for all credit union supported hardware and software.
- Ensured printers, workstations, desktop software are maintained and upgraded with latest patches while performing system troubleshooting.
Solutions Architect Intern
Amazon Web Services
06.2021 - 08.2021
- Detailed training on AWS Cloud including compute, storage, databases, analytics, and networking.
- Project was Federated Learning toward robust mammograpy-based models for breast cancer risk.
- Worked with developers and engineers to realize technological solutions.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Drafted visual representations of software architecture design for presentation.
Network Technician
Kepler Group
08.2017 - 11.2020
- Worked on CCTV, Public Information Displays, Emergency Telephones, and Switches.
- Performed firmware updates and configuration on devices.
- Ran cable and installed crimping connections.
- Troubleshooted and offered viable solutions to various hardware and software problems.
- Software used were Genetec, Axis Device Manager, and Excel.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Acted as office IT support with desktop support and printer support.
Education
Bachelor of Science - Information Technology
Western Governors University
08.2023 - Current
Associate of Science - Information Technology
Kapi'olani Community College
Honolulu, HI 06.2020 - 05.2023
Timeline
Assoicate Control Systems Analyst
Centerpoint Energy Inc
05.2024 - Current
Tier 3 IT Support
Murphy Oil Corporation
10.2023 - 03.2024
Bachelor of Science - Information Technology
Western Governors University
08.2023 - Current
Security Engineer Intern
Amazon
05.2023 - 08.2023
IT Support
Relevant Solutions
12.2022 - 03.2023
IT Support
First Service Credit Union
03.2022 - 08.2022
Solutions Architect Intern
Amazon Web Services
06.2021 - 08.2021
Associate of Science - Information Technology
Kapi'olani Community College
06.2020 - 05.2023
Network Technician
Kepler Group
08.2017 - 11.2020
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