Ruben Santos
Summary
Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service skills at The Mexicano to enhance guest experiences and drive sales. Adept at suggestive selling and managing complex customer needs, my approach consistently improved service delivery and maximized profitability, making me a highly reliable asset to any team.
Overview
2
2
years of professional experience
Work History
Bartender
The Mexicano
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Rio Verde Country Club
03.2023 - 05.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Delivery Associate
Lime Logistics
05.2022 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
Education
High School Diploma -
Sutter High School
Sutter, CA06.2018
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Handling Difficult Customers
- Memory retention
- Service-oriented mindset
- Suggestive Selling
Timeline
Bartender
Rio Verde Country Club
03.2023 - 05.2024
Bartender
The Mexicano
02.2023 - Current
Delivery Associate
Lime Logistics
05.2022 - 03.2023
High School Diploma -
Sutter High School
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