Ruben Suarez
Hialeah,FL
Summary
Results-driven operations supervisor with expertise in performance monitoring and task delegation. Delivered improved efficiency through inventory management and continuous improvement initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor
CVS Pharmacy
Miami, FL
06.2022 - 04.2026
- Supervised daily operations, ensuring compliance with pharmacy regulations and safety protocols.
- Coordinated staff schedules to optimize coverage and enhance customer service efficiency.
- Trained and mentored new employees on operational procedures and company policies.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
Guest Service Manager
Target Co
Miami, FL
06.2021 - 06.2022
- Delivered exceptional customer service, resolving inquiries and concerns efficiently.
- Assisted in training new team members on guest service protocols and procedures.
- Coordinated merchandise displays to enhance customer shopping experience and drive sales.
- Managed front-end operations, ensuring smooth checkout processes during peak hours.
- Collaborated with team members to uphold store cleanliness and organization standards.
- Supported promotional events, engaging guests to boost participation and satisfaction levels.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
Education
Associate of Science - Pre-Law
Miami Dade College
Miami, FL04.2025
GED -
Hialeah High School
Hialeah, FL06.2018
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Technology
- Professionalism and ethics
- Customer service
- Customer engagement
- Problem solving and critical thinking
Certification
2-20 Property and Casualty
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Operations Supervisor
CVS Pharmacy
06.2022 - 04.2026
Guest Service Manager
Target Co
06.2021 - 06.2022
Associate of Science - Pre-Law
Miami Dade College
GED -
Hialeah High School