Ruben Torres
3400 Dana Grey Dr. Unit A El Paso,Texas
Summary
Dynamic and results-driven bilingual sales agent with fluency in English and Spanish Proven track record of success in driving revenue growth and exceeding sales targets in both English and Spanish speaking markets. Strong interpersonal and communication skills enable effective relationship building with clients from diverse cultural backgrounds. Dedicated to providing exceptional customer service and fostering growth and success.
Overview
14
14
years of professional experience
Work History
Spectrum Sales Agent
Charter Communications
1359 Lomaland Dr. El Paso, TX 79938
04.2022 - Current
- Developed strong relationships with clients through excellent customer service in English and Spanish.
- Assisted call-in customers with questions and orders using the appropriatecall flow.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Certified Pharmacy Technician
The Hospitals of Providence East Campus
3280 Joe Battle Blvd. El Paso TX 79938
12.2016 - 03.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Compounded sterile and non sterile medications as requested by pharmacists.
Certified Pharmacy Technician
Walgreens Pharmacy
12390 Edgemere Blvd. El Paso, TX 79938
10.2015 - 12.2016
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Best Buy Sales Associate
Best Buy
8889 Gateway Blvd W #100. El Paso, TX 79925
06.2010 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Pharmacy Technician Program - Certified Pharmacy Technician
El Paso Community College
El Paso, TX04.2016
High School Diploma -
El Dorado High School
El Paso, TX06.2012
Skills
- Customer Assistance
- Sales Training
- Call Control
- Resilience Under Pressure
- Sales Presentations
- Adaptability to Change
- Objection handling
- Building rapport
- Demonstrating products
- Performance Tracking
- Sales software proficiency
Accomplishments
2023 Quarter 2 Top Performer.
2022 Quarter 4 Top Performer.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spectrum Sales Agent
Charter Communications
04.2022 - Current
Certified Pharmacy Technician
The Hospitals of Providence East Campus
12.2016 - 03.2022
Certified Pharmacy Technician
Walgreens Pharmacy
10.2015 - 12.2016
Best Buy Sales Associate
Best Buy
06.2010 - 10.2015
Pharmacy Technician Program - Certified Pharmacy Technician
El Paso Community College
High School Diploma -
El Dorado High School