Tyasia Coleman
Charlotte,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Spectrum
Retention Representative Triple SSS Advantage
Charlotte, NC
02.2024 - 10.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
Security Officer
Weatherspoon Enterprises Inc
Charlotte, NC
12.2021 - 05.2022
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Verified photo IDs and tickets to allow guests passage.
- Supervised property entrances and exits and monitored employee safety.
Mortgage Loan Processor
Infosys Technologies Limited
Charlotte, NC
02.2021 - 08.2021
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
Sales Associate
Edge Clothing
Charlotte, NC
09.2020 - 01.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
Associate
FedEx
Charlotte, NC
02.2020 - 08.2020
- Arranged and stocked new merchandise following placement directions.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Associate
Amazon
Charlotte, NC
10.2019 - 01.2020
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Promoted sales initiatives to support company brand.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Built and maintained relationships with peers and upper management to drive team success.
Associate
Metrolina Green Houses
Huntersville, NC
06.2019 - 08.2019
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
- Supported management team to facilitate task completion and meet performance goals.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
Security Officer
G4S Security Services
Charlotte, NC
01.2019 - 04.2019
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Verified photo IDs and tickets to allow guests passage.
- Recorded required data for incident reports and files.
Walamart
Sales Assosciate
Charlotte, NC
03.2018 - 12.2018
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
High School Diploma -
North Mecklenburg High School
Huntersville, NC07.2018
Skills
- First aid and CPR certified
- First aid certified
- Problem-solving abilities
- Inbound and Outbound Calling
- Team development
- Assessed customer product needs and interests in order to best recommend suitable items
- Teamwork
- Microsoft Office software computer skills
- Customer assistance
- Fire monitoring equipment
- Team building
- Verifying information
- Good work ethic
- Closed-circuit television systems
- Schedule management
- Telecommunication systems
- Video Surveillance
- Resourceful
- Alarm monitoring
- Basic knowledge and understanding in security systems
Education and Training
other,Huntersville, NC
Contact
Charlotte, NC 28213
Timeline
Spectrum
Retention Representative Triple SSS Advantage
02.2024 - 10.2024
Security Officer
Weatherspoon Enterprises Inc
12.2021 - 05.2022
Mortgage Loan Processor
Infosys Technologies Limited
02.2021 - 08.2021
Sales Associate
Edge Clothing
09.2020 - 01.2021
Associate
FedEx
02.2020 - 08.2020
Associate
Amazon
10.2019 - 01.2020
Associate
Metrolina Green Houses
06.2019 - 08.2019
Security Officer
G4S Security Services
01.2019 - 04.2019
Walamart
Sales Assosciate
03.2018 - 12.2018
High School Diploma -
North Mecklenburg High School
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