RUBEN Veloz
LOS ANGELES,CA
Summary
Dynamic manager with a proven track record at RVP Cleaning Services LLC, enhancing customer satisfaction through effective team leadership and innovative service protocols. Skilled in decision-making and time management, I successfully improved service delivery standards, resulting in significant increases in customer satisfaction scores. Committed to fostering a productive and engaging work environment.
Overview
8
8
years of professional experience
Work History
MANAGER
RVP CLEANING SERVICES LLC
05.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Room Service Attendant
The Peninsula Beverly Hills
06.2017 - 04.2019
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
Education
High School Diploma -
FLUSHING HIGH SCHOOL
New York, NY06-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
MANAGER
RVP CLEANING SERVICES LLC
05.2019 - Current
Room Service Attendant
The Peninsula Beverly Hills
06.2017 - 04.2019
High School Diploma -
FLUSHING HIGH SCHOOL
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