Ruben Watson
Rochester
Summary
Dynamic Transportation Supervisor at Hillside Family of Agencies, skilled in conflict resolution and staff training. Enhanced service efficiency through process improvements and fostered strong client relationships. Proven ability to lead teams and optimize workflows, ensuring safety compliance and exceptional client support. Committed to continuous improvement and effective communication strategies.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Transportation Supervisor
Hillside Family of Agencies Early Childhood Center
09.2012 - 01.2026
- Trained and mentored staff on best practices for safe transportation procedures.
- Collaborated with cross-functional teams to streamline communication regarding transportation needs.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as Transportation concerns, Worked with various school districts and maintained postive relationships with outside providers.
Behavior Support Supervisor
Hillside Family of Agencies
09.1985 - 01.2026
- Supervised daily operations and workflows for support staff, ensuring adherence to policies and procedures.
- Trained and mentored team members on best practices in client support and service delivery.
- Implemented process improvements that enhanced service efficiency and client satisfaction.
- Coordinated interdepartmental collaboration to resolve complex issues affecting client services.
- Developed training materials to improve staff knowledge and performance in support roles.
- Monitored team performance metrics, providing feedback to foster continuous improvement initiatives.
- Facilitated regular team meetings to discuss challenges, share insights, and promote a cohesive work environment.
- Managed a team of support professionals, fostering an environment of collaboration and growth.
- Coached employees through day-to-day work and complex problems.
Education
Associate of Arts - Human And Community Service
SUNY At Rochester
Rochester, NYSkills
- Transportation management
- Staff training
- Conflict resolution
- Customer relationship management
- Process improvement
- Team supervision
- Communication strategies
- Workflow optimization
- Interdepartmental collaboration
- Performance monitoring
- Safety compliance
- Client support services
- Issue resolution
Certification
- Safeside Youth Services? Suicide Prevention Training Training - 8/1/2025
Timeline
Transportation Supervisor
Hillside Family of Agencies Early Childhood Center
09.2012 - 01.2026
Behavior Support Supervisor
Hillside Family of Agencies
09.1985 - 01.2026
Associate of Arts - Human And Community Service
SUNY At Rochester