Summary
Overview
Work History
Education
Skills
Timeline
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Ruben Zambrana

Santa Monica,CA

Summary

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

13
13
years of professional experience

Work History

Customer Experience Manager

The RealReal
Brentwood, CA
06.2023 - Current
  • Spearhead client engagement strategies that drive sales and enhance customer satisfaction.
  • Delivered exceptional service by effectively managing multiple customer journeys and providing in-depth product knowledge.
  • Advocate for The RealReal's mission and business model to clients, fostering strong brand loyalty.
  • Implement outreach initiatives to increase store traffic and client retention.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.

Sales Manager

Macys Department Store
Dearborn, MI
01.2012 - 10.2021
  • Directed operations for a $27M store, overseeing cosmetics/fragrances, women's shoes, and big-ticket furniture.
  • Led and developed 35 associates to surpass sales targets, including a sales supervisor and 2 cosmetic counter managers.
  • Delivered a 6.3% increase in cosmetics and fragrance sales, outperforming regional benchmarks.
  • Designed and executed cross-sell training programs and special events, partnering with vendors to boost sales and elevate customer experience.
  • Enhanced clientele penetration to 27% of store volume, ranking #1 in the region for fragrance sales.
  • Collaborated with district teams and store management to optimize the merchandise mix and achieve a $1M sales milestone for L'Oréal Fragrances.
  • Recognized for superior merchandising and holiday setup, leading to increased store performance and customer satisfaction.
  • Awarded for excellence in coaching and associate development, contributing to overall store success.

Logistics Supervisor

LogistiCare
Southfield, MI
01.2013 - 03.2015
  • Negotiated and managed transportation contracts to minimize costs and maintain service quality.
  • Implemented performance monitoring and routing techniques to enhance efficiency and service delivery.
  • Developed and delivered coaching programs to improve department quality assurance and team performance.
  • Organized distribution networks, including transportation fleets, taxis, and third-party vendors.
  • Implemented cost-saving measures, such as route optimization.

Education

Associate of Science -

Henry Ford
Dearborn, MI

Skills

  • Cross-Functional Collaboration
  • Customer Acquisition
  • Design thinking
  • Customer experience management
  • Staff Development
  • Analytical Thinking

Timeline

Customer Experience Manager

The RealReal
06.2023 - Current

Logistics Supervisor

LogistiCare
01.2013 - 03.2015

Sales Manager

Macys Department Store
01.2012 - 10.2021

Associate of Science -

Henry Ford

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Ruben Zambrana