Ruben Dario Manzo
Los Angeles
Summary
Dynamic operations supervisor with a proven track record at United Parcel Service, excelling in strategic planning and employee development. Expert in operational analysis, fostering team collaboration, and enhancing performance metrics. Successfully implemented training programs that improved efficiency and employee engagement, driving continuous improvement in service delivery.
Overview
9
9
years of professional experience
Work History
Full Time Operations SUPERVISOR
United Parcel Service
09.2020 - Current
- Communicates across functions to ensure that equipment is serviced.
- Collaborates with feeder and dispatch operations to ensure that loads for large accounts are sorted and built according to service agreements.
- Determines employee training needs to produce continuous development plans.
- Conducts performance evaluations and resolves individual and group performance issues.
- Supervised a diverse team to foster a collaborative and productive work environment.
- Analyzed operational workflows to identify and eliminate inefficiencies.
- Implemented training programs to enhance employee skill sets and operational knowledge.
Hub Supervisor
United Parcel Service
07.2016 - 09.2020
- Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
- Supervised daily operations to ensure efficiency and adherence to service standards.
- Coordinated logistics efforts between departments to optimize shipping processes.
- Monitored team performance metrics to drive operational accountability.
- Developed and maintained strong relationships with key accounts to improve service delivery.
- Trained new staff on operational procedures and safety protocols for seamless onboarding.
- Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner.
- Responsible to ensure that all employees always adhere to safety policies and procedures, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements.
Industrial Engineering
United Parcel Service
08.2018 - 09.2019
- Analyze operating plan to determine opportunities for improving process/workflow.
- Monitored inventory levels and analyzed supply chain performance to minimize costs.
- Collaborated with cross-functional teams to streamline workflow and enhance service delivery.
- Develops work measurement to optimize operating plan.
- Conducts operations forecasting for staffing, assets and facility needs to ensure service commitments are met.
- Analyzed data sets to identify trends and make recommendations for process improvements.
College ORG President
California State University, Northridge
- Spearheaded strategic initiatives to enhance academic programs and student services.
- Organized impactful fundraising events and campaigns to secure monetary and in-kind donations.
- Designed effective promotional materials to boost organizational visibility.
- Increased awareness of organizational goals and financial needs through targeted outreach initiatives.
- Achieved successful fundraising activities that strengthened organizational stability.
- Cultivated partnerships with local organizations to enhance community engagement and support.
- Implemented financial strategies that optimized resource allocation and funding efficiency.
Education
Bachelor of Science - Biochemistry
California State University Northridge
Northridge, CA05-2015
Master of Science - Biomedical Engineering
University of Southern California
Los Angeles, CA05-2013
Skills
- Management and leadership
- Employee training and development
- Performance evaluation and feedback
- Strategic planning and execution
- Operational analysis and excellence
- Team building and collaboration
- Record keeping and documentation
References
References can be provided upon request.
Languages
English
Professional
Spanish
Professional
Timeline
Full Time Operations SUPERVISOR
United Parcel Service
09.2020 - Current
Industrial Engineering
United Parcel Service
08.2018 - 09.2019
Hub Supervisor
United Parcel Service
07.2016 - 09.2020
College ORG President
California State University, Northridge
Bachelor of Science - Biochemistry
California State University Northridge
Master of Science - Biomedical Engineering
University of Southern California