Ruben (Ruby) Santoyo-Mendez
The Grocery Cocktail & Social
Vancouver,WA
1
Certification
5
years of professional experience
Dynamic bartender with 10+ years in service industry with proven ability to enhance guest experiences through innovative cocktails and personalized service. Reliable team player known for effective communication and multitasking in high-volume environments. Extensive knowledge of classic cocktails with ability to learn and memorize new recipes.
Work History
Bartender
5 Years- Seasonally craft innovative cocktails for the menu.
- Suggest menu items to pair with cocktails.
- Trained new staff on bartending techniques and customer service protocols.
- Open and close the bar ensuring accurate cash handling, and following cleaning protocols.
- Facilitated engaging conversations with guests to enhance their experience.
Bartender
4 Months- Managed bar prep in the form of cutting and dehydrating citrus, batching cocktails, creating drink specials.
- Served high customer volumes during special events, nights, and solo shifts.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Assitant Manager
7 Months- Led daily operations, ensuring effective staff coordination and workflow efficiency.
- Developed training programs for new team members, enhancing onboarding processes.
- Bartended at busy times, serving customers quickly and efficiently.
- Hosted and served tables, managing customer flow during busy periods.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Addressed customer concerns ensuring efficient resolution.
Education
Bachelor of Arts - English
Skills
Classic cocktails
Customer conflict resolution
Service-oriented mindset
Strong multitasking
Effective communication
Team player attitude
Outgoing personality
Highly reliable
Certification
Food Handlers Card
MAST
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Silver Ball Social Club
06.2025 - 10.2025Read More
Assitant Manager
3 Howls Remedy House
02.2024 - 09.2024Read More
Bartender
The Grocery Cocktail & Social
08.2021 - CurrentRead More
Western Washington University
Bachelor of Arts from English
Read More