Ruben Weaver
San Diego,CA
Summary
Dynamic Network Administrator with proven success at the Marine Corps, excelling in network troubleshooting and security design. Spearheaded infrastructure projects, enhancing system reliability and reducing downtime. Strong teamwork and customer support skills fostered a collaborative environment, while proactive risk mitigation ensured robust network security.
Friendly Help Desk Technician with 7 years of experience, quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Administrator
Marine Corps
08.2018 - Current
- Recommended development of plans for systems development and operations.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Reduced downtime with proactive identification and resolution of IT issues.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Performed network security design and integration duties.
- Diagnosed and executed resolution for network and server issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Developed and documented network policies, procedures and standards.
- Mitigated security risks, regularly reviewing and updating network security protocols and employee access controls.
- Fostered culture of continuous improvement, staying abreast of emerging technologies and integrating them into network infrastructure when beneficial.
- Strengthened team collaboration, leading training sessions on best practices for network security and management.
- Facilitated employee access to critical applications by setting up and managing user accounts and permissions.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Provided on-call support for critical issues related to [Software].
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
Education
Bachelor of Science - CyberSecurity Technologies
University of Maryland Global Campus
Hyattsville, MD08-2027
High School Diploma -
Mexia Highschool
Mexia, TX06-2018
Skills
- Switch configuration
- IP addressing
- Network troubleshooting
- Network repairs and maintenance
- VPN configuration
- Customer support
- Technical support
- Computer systems installation
- Active Directory knowledge
- Teamwork
- IT service management (ITSM) oversight
- Microsoft Intune
Certification
- CCNA - Cisco Certified Network Associate
- Network+, CompTIA - 2021
- Yellow Belt Project Management, Lean Sigma Six - 2022
Timeline
Network Administrator
Marine Corps
08.2018 - Current
Bachelor of Science - CyberSecurity Technologies
University of Maryland Global Campus
High School Diploma -
Mexia Highschool
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