Ruberman Chevez
Katy,TX
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
20
20
years of professional experience
Work History
Project Manager
PFS GROUP
Houston, TX
10.2021 - Current
- Created new standard operating procedures improving billing accuracy and cash flow.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Fostered relationships with vendors to promote positive working relationships.
- Drove team success through shared vision and recognition of quality performance.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Assessed processes and procedures, complying with HIPAA regulations.
- Managed 40 employees with various personalities and from different cultures.
Project Manager
LiveOps
12.2017 - 10.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Compiled and analyzed customer feedback data to develop new strategies and corrective action
- Coached employees through day-to-day work and complex problems
Project Manager
Attractive Listings
Sugarland, TX
04.2017 - 11.2017
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Evaluated employee records and productivity to complete employee evaluations
- Managed office operations while scheduling appointments for department managers
Store Manager
ABC Wireless, Verizon
Katy, TX
11.2013 - 03.2017
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
Geek Squad Mission Control Supervisor
NCO / APAC
Humble, TX
08.2001 - 11.2013
- Overseen 25-35 customer service/sales representatives
- Created reports and suggestions for cost control.
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Worked flexible hours; night, weekend, and holiday shifts
- Prepared a variety of different written communications, reports documents to ensure smooth operations
- Developed and maintained courteous and effective working relationships
Education
Associate of Arts -
Houston Community College
Houston, TX2015
Associate of Arts - Business
Cy-Fair Community College
Houston, TX2006
Skills
- Customer Retention Strategies
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Multitasking and Prioritization
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Software
- SharePoint
- PeopleSoft
- SalesForce
- Ariba
- Photoshop
- Lightroom
- Microsoft Office (Word, Powerpoint, Excel)
Timeline
Project Manager
PFS GROUP
10.2021 - Current
Project Manager
LiveOps
12.2017 - 10.2021
Project Manager
Attractive Listings
04.2017 - 11.2017
Store Manager
ABC Wireless, Verizon
11.2013 - 03.2017
Geek Squad Mission Control Supervisor
NCO / APAC
08.2001 - 11.2013
Associate of Arts -
Houston Community College
Associate of Arts - Business
Cy-Fair Community College
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