Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rubertha Saiz

Albuquerque,NM

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

5
5
years of professional experience

Work History

Crew Team Member

Wingstop
04.2023 - 07.2023
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
  • Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.

Server

IHOP
05.2022 - 07.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Server

Denny's Diner
03.2022 - 07.2022
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Denny's Diner
09.2018 - 11.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School

RFK Charter School
Albuquerque, NM
05.2018

Skills

  • Menu Memorization
  • Cash Handling
  • Food Running
  • Guest Engagement
  • Table Bussing
  • Order Verification
  • Supply Restocking
  • Drawer balancing
  • Excellent customer service

Timeline

Crew Team Member

Wingstop
04.2023 - 07.2023

Server

IHOP
05.2022 - 07.2022

Server

Denny's Diner
03.2022 - 07.2022

Server

Denny's Diner
09.2018 - 11.2018

High School

RFK Charter School

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Rubertha Saiz