Rubi De La Cruz
Las Vegas
Summary
Dynamic Patient Service Representative with a proven track record at Kelly Hawkins Physical Therapy, excelling in patient scheduling and delivering exceptional customer service. Bilingual in English and Spanish, I enhance patient satisfaction through effective communication and attention to detail, successfully reducing no-show rates and ensuring seamless appointment coordination.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Kelly Hawkins Physical Therapy
01.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Raintree to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Took copayments and compiled daily financial records.
Medical Receptionist
Fyzical Therapy and Balance Center
08.2022 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Front Desk Receptionist
Sunshine Valley Pediatrics
12.2017 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Sunrise Mountain High School
2575 Los Feliz St, Las Vegas, NV 89156Skills
- Bilingual (Fluent English-Spanish)
- Patient scheduling
- Customer service
- Attention to detail
- Phone and email etiquette
- Multitasking and organization
Timeline
Patient Service Representative
Kelly Hawkins Physical Therapy
01.2023 - Current
Medical Receptionist
Fyzical Therapy and Balance Center
08.2022 - 12.2022
Front Desk Receptionist
Sunshine Valley Pediatrics
12.2017 - 08.2022
High School Diploma -
Sunrise Mountain High School
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