Rubi Hooks
Wauchula,FL
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at City of Wauchula. Adept in problem-solving and critical thinking, I excel in high-pressure environments, ensuring efficient resolution of customer issues. Bilingual and a natural people person, I significantly contribute to team success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
City of Wauchula
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
First United Methodist Church
05.2018 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Cashier
Hardee Ranch Supply
02.2014 - 03.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Hardee Senior High
Wauchula06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Bilingual
- Multitasker
- People Person
- Easy going
Timeline
Customer Service Representative
City of Wauchula
12.2021 - Current
Administrative Assistant
First United Methodist Church
05.2018 - 01.2019
Customer Service Cashier
Hardee Ranch Supply
02.2014 - 03.2018
High School Diploma -
Hardee Senior High
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