Summary
Overview
Work History
Education
Skills
Timeline
Generic

RUBI MAI

Keller,USA

Summary

Results-driven professional with expertise in fraud analysis, quality control, and customer service. Adept at leveraging critical thinking, adaptability, and strong interpersonal skills to solve complex issues. Eager to bring value to a dynamic organization, continue professional growth, and take on new challenges.

Overview

11
11
years of professional experience

Work History

Fraud Claims Remediation Analyst

TTEC
, USA
03.2023 - 07.2024
  • Resolved urgent fraud-related matters in the Enterprise Independent Testing (MRA EIT) group for a major financial institution.
  • Analyzed financial data and identified trends to assess customer account risks.
  • Reviewed and validated client information, ensuring accuracy and fraud prevention.
  • Communicated findings to the banking organization to mitigate fraud risks.
  • Delivered accurate reports and precise resolutions for approximately 600 claims.
  • Implemented process improvements and enhanced attention to detail, reducing the QA disagreement rate from 15% to 0% by July 2024, ensuring compliance with quality standards, and achieving the organization's performance goal.

Owner/Operator

RubiiShoos, Inc / Mai Stitch Boutique
Keller, TX
03.2013 - 05.2024
  • Built and managed a successful boutique business, demonstrating resilience during the pandemic.
  • Surpassed 10,000 total item sales to date, garnering 2,151 reviews with an average 5-star rating.
  • Leveraged strong customer relationship management and marketing strategies to grow the business.

Contract Agent, Customer Service Tier 1

TTEC
, USA
10.2022 - 01.2023
  • Managed customer inquiries and resolved issues efficiently.
  • Conducted research across multiple platforms to provide accurate answers.
  • Consistently met quality assurance metrics for call handling and resolution.
  • Completed all required certification and training programs.

Education

High School Diploma -

Arroyo Valley High School
San Bernardino, CA
05-2007

Skills

  • Fraud Identification & Prevention
  • Critical Thinking & Problem-Solving
  • Analytical & Detail-Oriented
  • Time Management & Adaptability
  • Financial Data Analysis
  • Claim Processing & Account Review
  • Fraud Pattern & Trend Analysis
  • Activity Monitoring & Quality Control
  • Verbal and Written Communication
  • Government Public Trust Clearance
  • Bank System Operations (ORCIT, Visa PAS, NICE, Wadsworth/CCMS, Epic)
  • Basic Computer Programs (Microsoft Teams, Word, Excel, PowerPoint, Outlook)

Timeline

Fraud Claims Remediation Analyst

TTEC
03.2023 - 07.2024

Contract Agent, Customer Service Tier 1

TTEC
10.2022 - 01.2023

Owner/Operator

RubiiShoos, Inc / Mai Stitch Boutique
03.2013 - 05.2024

High School Diploma -

Arroyo Valley High School

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RUBI MAI