Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rubi Milian

Burlington

Summary

Enthusiastic wait staff member with a commitment to exceptional customer satisfaction and team collaboration. Skilled in addressing guest concerns promptly and delivering attentive service, ready to drive improvements in the dining environment.

Overview

4
4
years of professional experience

Work History

Wait Staff Member

The Village at Brookwood
Burlington NC
03.2022 - Current
  • Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
  • Assisted in training new wait staff on menu knowledge and service protocols.
  • Managed multiple tables simultaneously, demonstrating strong multitasking abilities under pressure.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Wait Staff Member

Atria Senior Living
Burlington, NC
10.2021 - 05.2022
  • Handled guest inquiries and concerns promptly, fostering a positive dining environment.
  • Supported team members during peak hours, contributing to overall operational success.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate of Science - Criminal Justice

Alamance Community College
Graham, NC
12-2025

Skills

  • Strong multitasking
  • Professional appearance
  • Handling complaints
  • Salesmanship
  • Hospitality service expertise
  • Cash handling
  • Exceptional customer service
  • Point of sale (POS) system operations
  • Calm demeanor
  • Team member support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Wait Staff Member

The Village at Brookwood
03.2022 - Current

Wait Staff Member

Atria Senior Living
10.2021 - 05.2022

Associate of Science - Criminal Justice

Alamance Community College