Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rubi Ngo

Garden Grove,CA

Summary

To seek a position where I can utilize previous experiences to contribute to a corporation in which I can excel in. To become an asset to a thriving company, where I can expand my skills and knowledge, and exhibit my ability to work in a fast-paced environment.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

National Credit Solution
01.2023 - 06.2023
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of our products and services and creating welcoming, positive experiences.

Title Assistant /Title Curative Specialist

Stewart Title Guaranty Company
06.2019 - 06.2022
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Utilized various online/software databases and research ownership interests in liens, judgments, public land records and property taxes to verify ownership on real estate properties.
  • Daily open order as well as draft title abstracts, legal documents, CPL, Deeds, releases, subordinations and requesting payoffs for real estate transactions.
  • Post-Closing - Checked recording documents for accuracy and completeness before sending it out to the county recorder

Restaurant Manager /Part Owner

Poke Square
05.2017 - 10.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Escrow / Title Assiant

Title365
04.2016 - 06.2017
  • Maintained open communication with lenders, brokers and borrowers such as scheduling signings and gathered required paperwork.
  • Forwarded title clearing documentation package to title officer for approval.
  • Requested all payoffs for Liens, Mortgages, and taxes on files where needed and issuing subordinations and releases to 2nd and liens when needed
  • Recording all documents that is required during post closing.

Production Specialist /Customer Service Agent

Tax Title Services
11.2013 - 05.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction explaining about our Tax lien properties.
  • Analyzing and resolving issues regarding tax, title, and lien
  • Informed customers regarding their tax liens property and provided detailed information for various products that we offer.

Title Assistant /Outside Representative

Ticor Title Insurance Company
09.2011 - 12.2012
  • Created legal documents such as deeds, mortgages and leases based on title search results and sending documents to record to the county recorder in a timely manner.
  • Responsible for sale and publication datedown as well as 10-day notices.
  • Communicated with clients to resolve common title issues as an in-house representatives for the company

Mortgage Default Specialist

Lender Processing Services - Default Title
04.2007 - 02.2011
  • Conducted comprehensive title searches to maintain accuracy with real estate and state compliance.
  • Assisting and auditing title documents to record to the county recorder on a timely manner.
  • Performed data entry such as opening orders and other administrative tasks to keep records and files organized and accurate.

Education

Associate of Arts - Business Administration And Management

Golden West College
Huntington Beach, CA
05.2009

Skills

    Software Skills

  • Data Trace, Title Point, Netr )nline
  • Accer /Pacer
  • Resware /SoftPro
  • Lexis Nexis
  • Microsft Excel and Word

    Personal Skills

  • Computer Savvy
  • Problem Solving
  • Attention to detail
  • Ability to multi-task under stress

Timeline

Customer Service Representative

National Credit Solution
01.2023 - 06.2023

Title Assistant /Title Curative Specialist

Stewart Title Guaranty Company
06.2019 - 06.2022

Restaurant Manager /Part Owner

Poke Square
05.2017 - 10.2023

Escrow / Title Assiant

Title365
04.2016 - 06.2017

Production Specialist /Customer Service Agent

Tax Title Services
11.2013 - 05.2014

Title Assistant /Outside Representative

Ticor Title Insurance Company
09.2011 - 12.2012

Mortgage Default Specialist

Lender Processing Services - Default Title
04.2007 - 02.2011

Associate of Arts - Business Administration And Management

Golden West College
Rubi Ngo