Rubi Ngo
Garden Grove,CA
Summary
To seek a position where I can utilize previous experiences to contribute to a corporation in which I can excel in. To become an asset to a thriving company, where I can expand my skills and knowledge, and exhibit my ability to work in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
National Credit Solution
01.2023 - 06.2023
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of our products and services and creating welcoming, positive experiences.
Title Assistant /Title Curative Specialist
Stewart Title Guaranty Company
06.2019 - 06.2022
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Utilized various online/software databases and research ownership interests in liens, judgments, public land records and property taxes to verify ownership on real estate properties.
- Daily open order as well as draft title abstracts, legal documents, CPL, Deeds, releases, subordinations and requesting payoffs for real estate transactions.
- Post-Closing - Checked recording documents for accuracy and completeness before sending it out to the county recorder
Restaurant Manager /Part Owner
Poke Square
05.2017 - 10.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Escrow / Title Assiant
Title365
04.2016 - 06.2017
- Maintained open communication with lenders, brokers and borrowers such as scheduling signings and gathered required paperwork.
- Forwarded title clearing documentation package to title officer for approval.
- Requested all payoffs for Liens, Mortgages, and taxes on files where needed and issuing subordinations and releases to 2nd and liens when needed
- Recording all documents that is required during post closing.
Production Specialist /Customer Service Agent
Tax Title Services
11.2013 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction explaining about our Tax lien properties.
- Analyzing and resolving issues regarding tax, title, and lien
- Informed customers regarding their tax liens property and provided detailed information for various products that we offer.
Title Assistant /Outside Representative
Ticor Title Insurance Company
09.2011 - 12.2012
- Created legal documents such as deeds, mortgages and leases based on title search results and sending documents to record to the county recorder in a timely manner.
- Responsible for sale and publication datedown as well as 10-day notices.
- Communicated with clients to resolve common title issues as an in-house representatives for the company
Mortgage Default Specialist
Lender Processing Services - Default Title
04.2007 - 02.2011
- Conducted comprehensive title searches to maintain accuracy with real estate and state compliance.
- Assisting and auditing title documents to record to the county recorder on a timely manner.
- Performed data entry such as opening orders and other administrative tasks to keep records and files organized and accurate.
Education
Associate of Arts - Business Administration And Management
Golden West College
Huntington Beach, CA05.2009
Skills
- Data Trace, Title Point, Netr )nline
- Accer /Pacer
- Resware /SoftPro
- Lexis Nexis
- Microsft Excel and Word
Software Skills
- Computer Savvy
- Problem Solving
- Attention to detail
- Ability to multi-task under stress
Personal Skills
Timeline
Customer Service Representative
National Credit Solution
01.2023 - 06.2023
Title Assistant /Title Curative Specialist
Stewart Title Guaranty Company
06.2019 - 06.2022
Restaurant Manager /Part Owner
Poke Square
05.2017 - 10.2023
Escrow / Title Assiant
Title365
04.2016 - 06.2017
Production Specialist /Customer Service Agent
Tax Title Services
11.2013 - 05.2014
Title Assistant /Outside Representative
Ticor Title Insurance Company
09.2011 - 12.2012
Mortgage Default Specialist
Lender Processing Services - Default Title
04.2007 - 02.2011
Associate of Arts - Business Administration And Management
Golden West College